Customer Loyalty Team Leader

Base salary to £30k, realistic OTE to £50k, based on department performance.

Are you looking for a role where you can bring your positivity, can motivate, and inspire, and can balance discipline with a sense of fun within the members of your team?

If so, we would love to find out more about your approach to leading one of our teams.

NOTE: this is an office based role.

The team would be circa 12 people and they oversee and enhance our customer retention and loyalty. Your focus will be on managing these customer interactions, with an emphasis on safeguarding revenue and minimising churn rates.

Achieving and surpassing monthly KPIs and loyalty targets will be a measure of success. As this is a revenue generating team the role comes with a commission element, with realistic earnings up to £50k OTE based on department performance.

You will be used to the ins and outs of people management but the real focus here is very much on developing, nurturing and coaching the team on a daily and weekly basis to help improve performance – you will be someone who enjoys being amongst your team, walking the floor, listening in on calls and providing support.

There is great satisfaction to be had through recognising and rewarding great performance and encouraging development and progression. So you will also get involved in identifying skills gaps and training to develop the members of your team, as well as recruitment to replace those that you help achieve internal moves and promotions.

We are open to people with a range of backgrounds however leadership qualities are key, having previously led a team in a contact centre / call centre or in a sales type environment would be advantageous.

Key skills and experience

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff rewards, benefits and opportunities

We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.

Generous employer pension; up to 8% matched contribution 

Income protection & life assurance 

25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!  

Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice 

Unlimited access to online training and development content via our Learning Management System 

Long service benefits and monthly employee recognition 

Enhanced maternity and paternity provisions 

Flexible working environment 

Health & Wellbeing initiatives and company funded social events 

Our values

Our approach is to work guided by our mission, vision and values.

Find a way, Be committed, Do the right thing, Keep it simple