Customer Success Manager

At TransUnion you will be joining a friendly, forward thinking global business.

As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days’ annual leave + bank holidays (increasing with service)
  
  
• Global paid wellness days off + a bonus day off to celebrate your birthday
  
  
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
  
  
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
  
  
• Access to our diversity forums and communities so you can get involved in causes close to your heart
  
  We’re looking for a Customer Success Manager to join our growing team.
  
  The Customer Success Manager (CSM) is responsible for delivering high quality proactive account management for their portfolio of clients, as the key interface between the Client and the internal business units within TU.
  
  The CSM will also be responsible for the revenue protection of their allocated clients, handling contract renewals whilst providing best in class service.
  
  Day to Day You’ll Be:
  
  
• Takes ownership of the management of their clients & TU Business goals, independently delivering and executing against these, to promote and develop yourself, to provide expert management of the client base.
  
  
• Proactively manage a portfolio of accounts from trial and On-boarding through to BAU on-going relationship management.
  
  
• Proactively engaging with clients at renewal to renew contracts and retain the business.
  
  
• Can problem solve by analyzing solutions using own judgement and can handle contentious or more complex queries.
  
  
• Works closely with our Sales teams to proactively support all new and existing client relationships, to retain and grow our client base, in a way that drives the highest NPS score possible.
  
  
• Interpret/Understand complex topics and successfully communicate all relevant details in an appropriate way and level for the respective audience.
  
  
• Builds and leverages relationships with other departments.
  
  
• Recognizes and develops individual abilities and efforts while at the same time promoting a collaborative and cooperative team atmosphere.
  
  
• Is a continuous champion for the organisation, sharing knowledge of TransUnion’s core products and services with the wider team.
  
  Essential Skills & Experience:
  
  
• Requires a strong background in the credit or related industry
  
  
• Attention to detail with the ability to project manage, set priorities and stay organised.
  
  
• Proven establishment, maintenance and retention of client relationships are essential.
  
  
• Ability to demonstrate independence and initiative are a necessity.
  
  
• Must be strategic-minded, able to take in information from multiple sources and circumstances and formulate an overall solution or decision.
  
  
• Ability to persuasively communicate ideas to colleagues and customers in scenarios with flexibility and sound judgment.
  
  
• Collaborative mindset and Team Player – not afraid to help where needed.
  
  
• A passion for first class service and a customer-focused mindset
  
  
• Experience of using Salesforce.
  
  
• Must have a sound working knowledge of software applications such as Microsoft Excel, Word, PowerPoint, and Visio