Customer Membership Onboarder

Norwich

10 months ago

Applications closed

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My client is seeking a bright and enthusiastic Customer Membership Advisor to look after on-boarding new clients within the business. You will be the members ‘go to’ for any enquiry and constantly ensuring a positive customer experience so that members are getting the best out of their subscription.

The ideal candidate will be enthusiastic, approachable, bright and a confident communicator at all levels, written and verbal. This is a fantastic opportunity, within a fantastic company!

Responsibilities include.

Delivering excellent customer service through maintaining good relationships
Providing knowledge and assisting with any customer enquiry
Providing support to the sales team
Reporting customer feedback, concerns and issues to Sales Manager and any other relevant department
Recording incoming email and phone enquiries rapidly and efficiently.
Excellent telephone skills and a persuasive demeanour
Use of Word, Excel, Publisher
Gathering market and customer information as input to sales activities

Experience:
Customer Service background within office environment.
Computer skills needed preferably previous experience was computer based.
Experience in contacting businesses on the phone as well as face to face – this does not involve any cold calling.

If you are interested in the role, please submit your details online, or for further details please contact Lesley Freeman or Wendy Wakefield

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