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Customer Membership Onboarder

Norwich
8 months ago
Applications closed

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My client is seeking a bright and enthusiastic Customer Membership Advisor to look after on-boarding new clients within the business. You will be the members ‘go to’ for any enquiry and constantly ensuring a positive customer experience so that members are getting the best out of their subscription.

The ideal candidate will be enthusiastic, approachable, bright and a confident communicator at all levels, written and verbal. This is a fantastic opportunity, within a fantastic company!

Responsibilities include.

  • Delivering excellent customer service through maintaining good relationships

  • Providing knowledge and assisting with any customer enquiry

  • Providing support to the sales team

  • Reporting customer feedback, concerns and issues to Sales Manager and any other relevant department

  • Recording incoming email and phone enquiries rapidly and efficiently.

  • Excellent telephone skills and a persuasive demeanour

  • Use of Word, Excel, Publisher

  • Gathering market and customer information as input to sales activities

    Experience:

  • Customer Service background within office environment.

  • Computer skills needed preferably previous experience was computer based.

  • Experience in contacting businesses on the phone as well as face to face – this does not involve any cold calling.

    If you are interested in the role, please submit your details online, or for further details please contact Lesley Freeman or Wendy Wakefield

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