Customer Retention Advisor

ARE YOU A RETENTION SUPERSTAR? I'm looking for a talented Customer Retention Advisor to join my client's thriving business in Norwich! Since 1993, they've been helping organisations to really achieve,  making their businesses better every step of the way.

WHAT'S IN IT FOR YOU?

Competitive base salary, Uncapped OTE of £40,000+ (I mean it - the sky's the limit!)
Comprehensive pension and health plan
5 weeks' holiday (excluding Bank Holidays)
Your birthday day off (because you deserve it!)
Holiday Purchase Scheme
Gym discounts
The chance to be part of their award-winning team
WHAT YOU'LL BE DOING
As their Customer Retention Advisor, you'll be the hero who keeps their clients coming back for more! You'll:

Renew client contracts and build lasting relationships
Turn potential cancellations into renewals through your persuasive charm
Provide exceptional advice and guidance to clients
Gather valuable customer feedback to help us continuously improve
Meet (and exceed!) retention targets and KPIs
YOU'RE PERFECT FOR THIS ROLE IF YOU HAVE:

Proven experience in a B2B retention role, but B2C will certainly be considered
Exceptional communication skills (both written and verbal)
Strong negotiation and influencing abilities
The resilience to thrive in a target-driven environment
Great organisational skills with the ability to multi-task
Strong numerical skills and attention to detail
Problem-solving abilities and quick thinking
Computer literacy (Salesforce experience is a plus!)
GCSE Maths & English grade 4 and above
THEIR VALUES
My client is looking for someone who lives and breathes their core values:

Make it Happen
Never Settle
Choose Right
Smart with Heart
My clients growth plans are ambitious, and they are part of a successful private equity group. Their customer base has grown dramatically year on year, and their plans for the next five years will see HUGE growth and even more success.

Want to be part of this exciting journey? Apply today to Emma at Select Recruitment