Customer Retention Advisor

Norwich
10 months ago
Applications closed

Related Jobs

View all jobs

Business Development Manager

Customer Experience Coordinator

Client Accounts Coordinator

Client Accounts Coordinator

Car Sales Executive

Car Sales Executive

ARE YOU A RETENTION SUPERSTAR? I'm looking for a talented Customer Retention Advisor to join my client's thriving business in Norwich! Since 1993, they've been helping organisations to really achieve,  making their businesses better every step of the way.

WHAT'S IN IT FOR YOU?

Competitive base salary, Uncapped OTE of £40,000+ (I mean it - the sky's the limit!)
Comprehensive pension and health plan
5 weeks' holiday (excluding Bank Holidays)
Your birthday day off (because you deserve it!)
Holiday Purchase Scheme
Gym discounts
The chance to be part of their award-winning team
WHAT YOU'LL BE DOING
As their Customer Retention Advisor, you'll be the hero who keeps their clients coming back for more! You'll:

Renew client contracts and build lasting relationships
Turn potential cancellations into renewals through your persuasive charm
Provide exceptional advice and guidance to clients
Gather valuable customer feedback to help us continuously improve
Meet (and exceed!) retention targets and KPIs
YOU'RE PERFECT FOR THIS ROLE IF YOU HAVE:

Proven experience in a B2B retention role, but B2C will certainly be considered
Exceptional communication skills (both written and verbal)
Strong negotiation and influencing abilities
The resilience to thrive in a target-driven environment
Great organisational skills with the ability to multi-task
Strong numerical skills and attention to detail
Problem-solving abilities and quick thinking
Computer literacy (Salesforce experience is a plus!)
GCSE Maths & English grade 4 and above
THEIR VALUES
My client is looking for someone who lives and breathes their core values:

Make it Happen
Never Settle
Choose Right
Smart with Heart
My clients growth plans are ambitious, and they are part of a successful private equity group. Their customer base has grown dramatically year on year, and their plans for the next five years will see HUGE growth and even more success.

Want to be part of this exciting journey? Apply today to Emma at Select Recruitment

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Jobs Careers

UAV Jobs for Career Switchers in Their 30s, 40s & 50s (UK Reality Check)

UAVs (drones) have moved far beyond hobby flying. In the UK, they are now used every day for surveying, infrastructure inspection, construction progress, environmental monitoring, emergency response, film production, agriculture, offshore work & security. That growth has created a wide range of UAV job opportunities — and many of the most realistic routes into the sector are well suited to career switchers in their 30s, 40s & 50s. This article gives you a straight UK reality check on UAV careers: what roles genuinely exist, what training you really need, how long it takes to become employable, where the money is, what employers actually look for & whether age matters (usually far less than people assume).

Jobs

How to Write a UAV or Drone Job Ad That Attracts the Right People

Unmanned Aerial Vehicles (UAVs) are now used across a wide range of UK industries, including defence, aerospace, surveying, agriculture, energy, emergency services, infrastructure inspection and logistics. As the sector grows, so does demand for skilled UAV professionals — from pilots and engineers to software developers, systems specialists and compliance experts. Yet many employers struggle to attract the right candidates. UAV job adverts often receive either very few applications or a high volume of unsuitable ones. Experienced UAV professionals, meanwhile, regularly ignore adverts that feel vague, unrealistic or disconnected from real operational and regulatory requirements. In most cases, the problem is not a lack of talent — it is the clarity and quality of the job advert. UAV professionals are practical, safety-conscious and detail-oriented. A poorly written job ad signals weak understanding of aviation, regulation or operational reality. A clear, well-written one signals credibility, professionalism and long-term intent. This guide explains how to write a UAV job ad that attracts the right people, improves applicant quality and positions your organisation as a serious employer in the UAV sector.

Education Jobs

Maths for UAV Jobs: The Only Topics You Actually Need (& How to Learn Them)

If you’re aiming for UAV jobs in the UK (drone pilot, UAV engineer, autonomy developer, payload specialist, flight test, survey, inspection, defence contractor roles) it’s easy to feel like you need “all the maths”. You don’t. Most real-world UAV roles repeatedly use a small set of maths topics: Linear algebra for frames, vectors & transforms Probability for sensor noise, estimation & decision confidence Complex numbers for signals, filters, RF links & control frequency response Basic optimisation for trajectory planning, tuning & trade-offs This article explains the only topics you actually need, how to learn them quickly, plus a 6-week plan & practical projects you can publish to prove the skills.

🍪 We use cookies to enhance your browsing experience on our website. By continuing to use this site, you consent to the use of cookies as described in our Cookie Policy. You can review our Cookie Policy for more information.