Customer Retentions Executive

Role: Customer Retentions Executive
Salary: £30,000 - £35,000 plus Commission
Location: Central London
Hours: Monday to Friday – Office-based, with hybrid working available after probation

Are you looking to join an award-winning company in central London that values your growth and career progression? Do you excel at building strong customer relationships, closing sales, and retaining client loyalty?

Your New Role:

Handle inbound and outbound calls with customers who wish to cancel the renewal of their services, focusing on retaining their business.
Conduct outbound calls to businesses with expired high-value services, encouraging them to renew.
Reach out to businesses requesting refunds for products or services, aiming to minimize payouts while addressing customer concerns effectively.
Gather and report customer feedback to improve the overall customer experience.
Collaborate with the team to meet deadlines and achieve targets successfully.To Succeed in This Role, You Will Need:

A minimum of 2 years of sales experience.
At least 2 years of customer service experience.
Dependability and a proactive approach to your work.
Strong attention to detail and accuracy.
A bachelor’s degree (preferred but not essential).
Exceptional verbal communication skills and a persuasive demeanor.
Adaptability and the ability to learn quickly, seamlessly transitioning between tasks.
High typing speed and excellent overall computer proficiency.Why Join This Company?
This company is committed to supporting its employees and offers fantastic benefits, including:

Free fruit in the office to keep you energized.
A cycle-to-work scheme for a healthier commute.
Annual salary increases to reward your hard work.
And much more to support your well-being and career growth!Interested?
If this sounds like the perfect opportunity for you, please apply today, and I’ll get back to you right away