Customer Service Apprentice

Customer Service Apprentice

About the role

You’re an innovative thinker, passionate about the planet and eager to play a role in creating sustainable packaging that keeps the world healthy, fed and working. You’ll be providing continuous support to the existing team of Customer Service Managers.

You will report to the Customer Service Team Leader and working hours are 39hrs a week. Monday – Thursday 8am-5pm and Friday 8am-4pm

Key Job Accountabilities

As part of the Customer Service Team you’ll be responsible for…

• To work with and assist an established team of Customer Service Managers with tasks such as but not inclusive to, raising specifications, processing customer orders, raising artwork and ink check sheets, NPR and NCD processing etc. There are also areas of project management that the CSM’s will need assistance with.
  
  
• Processing of customer orders in a timely manor.
  
  
• To provide feedback in any areas of potential contention.
  
  
• To help monitor overdue stocks.
  
  
• To provide adhoc information to the Customer Service Team Leader and CSM’s relating to all areas of the business in terms of forecasts and turnover.
  
  
• Any other reasonable adhoc task as requested by management.
  
  The post holder may be required to perform duties other than those given in the job description. The particular duties and responsibilities attached to the post may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and would not themselves justify the re-evaluation of the post
  
  Qualifications/Requirements
  
  
• The ability to work on ones own initiative to achieve objectives and taking accountability for work/actions undertaken
  
  
• The ability to work under pressure, remaining calm and in control with the ability to meet tight deadlines
  
  
• Able to respond positively to changing work demands
  
  
• Highly driven, ensuring that the job is done well and recognising the importance of customer satisfaction in their work
  
  
• Persistent and not thrown off course by obstacles or difficulty
  
  
• Is conscientious and thorough in all aspects of work responsibilities, and has a professional approach to work
  
  
• The ability to communicate effectively and in a professional manner, verbally and in writing, and at all levels within the Company, and with customers
  
  
• Is able to work effectively with others as part of a team to achieve team objectives
  
  
• Listens and hears what people are saying to them
  
  
• Offers help, as well as sharing information and own expertise
  
  
• Plans and organises own work, ensuring a high level of accuracy in all work undertaken
  
  
• Has a logical and methodical approach to problem solving
  
  
• Good computer literacy skills in Word and Excel
  
  Amcor Behaviours and Values
  
  At Amcor, how we achieve success is just as important as what we achieve. The successful candidate will embody and promote our core behaviours and values:
  
  Our Values
  
  Safety
  
  We actively take care of each other’s wellbeing, everyday. We Eliminate risks to provide a safe and healthy workplace.
  
  Customers
  
  We put our customers at the centre of what we do. We help them succeed and we grow together.
  
  Winning
  
  We consistently deliver results and strive to surpass expectations. We think ahead, we are always ready, and we overcome challenges.
  
  Agility
  
  We adapt quickly to succeed in an everchanging world.
  
  Sustainability
  
  We collaborate to create a better future for our Company, our communities and the environment.
  
  Our Behaviors
  
  I Do
  
  I act with integrity at all times
  
  I speak up and lead by example
  
  I balance today and tomorrow
  
  I Champion
  
  I anticipate and address customer needs
  
  I look externally for ideas
  
  I innovate every day
  
  I Dream
  
  I see and pursue opportunities everywhere
  
  I ask what if and why not?
  
  I seek excellence and personal growth
  
  I Make
  
  I take initiative and find solutions
  
  I learn quickly from mistakes
  
  I don’t give up when things get difficult
  
  I Play
  
  I care for and support my colleagues.
  
  I help the global business grow
  
  I contribute to collaboration across Amcor
  
  Company Benefits
  
  Competitive salary
  
  25 days Holiday (+ 8 bank holidays)
  
  Christmas Shutdown
  
  3% Pension Scheme
  
  Life Assurance Scheme
  
  Group Income Protection Scheme
  
  Company Sick Pay Scheme
  
  Annual Leave Buy & Sell Scheme
  
  Free hot and cold beverages with monthly “Sweet & Savoury” treats
  
  Cycle to Work scheme
  
  Long Service Awards
  
  Free Car Parking
  
  Learning and Development Opportunities
  
  Refer a Friend
  
  Discount on gyms
  
  Bungay swimming pool
  
  Christmas Hampers
  

• Many more