Customer Service Order Processor

Walwen
1 month ago
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Job Specification

Position: Customer Service Order Processor

Location: Flintshire

Hours: Monday - Friday

Salary: NEG DOE

HR GO are currently recruiting a Technical Quotations Coordinator to join our client who is a global manufacturing company.

This is a busy role, pricing up and quoting on products and services following up on quotations and ensuring orders are processed to customers' requirements.

Responsible for pricing of a specific geographical area, with a growing knowledge of our product ranges that will help meet the individual needs of our customers.
First point of contact for pricing requests & have the responsibility for ensuring all prices are within our agreed contribution parameters & any notes regarding extra charges are correctly displayed to the customer. Liaise closely with the Area Sales Manager to discuss pricing levels on major projects.
Process quotations to customer requirements in a timely & accurate manner.
Liaise with a variety of commercial & operational departments to fulfil customer requests & ensure quotations are completed within our targeted KPI.
Triage inbound emails.
Project verification using Glenigans.
Log number of orders & metreage for price list customers.
Work through self-set tasks and update the CRM system.
Issue quotations & follow up including information gathering.
General housekeeping of the CRM system.
Forecast & monitor opportunities in your area to establish successful contractors, and in conjunction with your Area Sales Manager negotiate with contractors to secure orders (optimising sales and contribution).
Meeting and achieving KPIs with the motivation and enthusiasm to surpass expectations
Providing support and holiday cover for other members of the team
Perform any further associated tasks as required by management or the needs of the business.

Please all Nicola at HRGO recruitment for more information at (phone number removed) or email

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