Customer Service Representative

Customer Service Representative

Technical Products to the Food Industry

Salary to £28,000 + Bonus + Comprehensive Package

Reduced Hours (27.5) – 8.30am – 2.30pm considered (Hybrid option in the short term)

World Leading Manufacturer

Location: Sevenoaks, Kent

This business is the leading manufacturer of technical products for the food production sector, renowned for their quality products and their innovation, reliability, and performance. They are looking for a professional commercially minded individual who has exceptional customer relationship skills, to support the sales effort across the UK & Ireland. Ideally you will have experience within a business-to-business environment and will be able to support customers with technical knowledge and support (with training, of course).

What You Will Do:

• To provide internal commercial support to the field sales team to ensure customer’s expectations are met and service levels exceeded.
  
  
• Processing orders.
  
  
• Monitor and analyse Customer order patterns.
  
  
• Liaise with internal colleagues to ensure orders are being processed effectively.
  
  
• Partner and work closely with key members of the field sales team to provide support.
  
  
• Establish strong relationships with their international colleagues.
  
  
• Assisting where required to assist management and help drive the business forward.
  
  What You Will Have:
  
  
• Good mathematic, written English and IT skills (Microsoft applications).
  
  
• Intermediate level Microsoft Excel skills. This is essential to the role.
  
  
• Previous experience of Navision would be useful.
  
  
• Strong interpersonal skills, being both persuasive and assertive.
  
  
• Methodical and logical with an ability to provide solutions.
  
  
• Highly organised, disciplined and able to maintain high standards while unsupervised
  
  
• In possession of a strong work ethic.
  
  You will be joining a global business who focus on creating long-term value for customers and employees through a passionate dedication to excellence, providing a sustained competitive advantage in a dynamic global market. They achieve success by developing industry-leading technology, investing globally, and delivering results for customers and creating career opportunities and development for colleagues.
  
  The best part of this is, if you are successful in getting the job, we guarantee that you are going to love it. Why? For every 100 people we recruit, 96% are still with their company 12-months later, and 94% are still there 2-years later. That speaks for itself.
  
  Want to be a part of this? Of course, you do! If you have the entrepreneurial spirit and passion this position requires then get in touch now before the deadline expires.
  
  To apply, click on the apply button below, contact Richard York, or call the Mercury Hampton office directly on (phone number removed). We aim to respond to all successful applicants within two working days