Customer Services Consultant

Do you have excellent customer service skills? Do you take pride in offering a cohesive customer experience, solving problems along the way? Do you want to work in a like-minded, high performing team dedicated to ensuring client experience surpasses expectation – excellent please get in touch to find out more about tis fantastic opportunity?

My client is a leading hotel business who continue to outperform the market and a key part of that is the exceptional customer service they provide. Working in a team the Customer Services Consultant will support guests with queries and additional services to ensure a fantastic experience.

Benefits

25 days holiday

Commission potential

Staff discounts

What are the day-to-day responsibilities of the Customer Services Consultant:

Support guests with making amendments, additions and solving queries across all platforms

When necessary, collaborate with bookings and venue staff to satisfy guests needs.

Perform quality checks to ensure bookings have been completed accurately

Required Skills and Qualifications:

Previous Customer service experience with a solutions mindset

Excellent team player with strong communication skills

Good level of IT knowledge to be able to process bookings, amendments etc

Previous hospitality experience a plus

This is an onsite permanent role offering a salary of up to £26,000 depending on experience.

If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality.evant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality.

At Hooray, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.

Hooray is acting as an agency on behalf of the client for this position.

Our purpose as a business is to pioneer ethical recruitment for a better working world.

Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body.

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