Are you great at dealing with customers over the telephone?
Are you able to follow up leads and turn these into sales?
Help us provide an outstanding new business service to our customers across the UK while working for a recognised leading global insurance company here at Markel as a Broker Advisor
•Monday – Friday only with shifts between 8.30am – 5.30pm
• Great starting salary + achievable monthly bonus
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs.
Join us and play your part in something special!
The opportunity:
It’s an exciting time to join Markel as our NMUK Direct division launches our brand-new Broker sales team. Due to this growth we have an exciting, brand new opportunity for a new team of Broker Advisors to join us based in our Manchester office.
The Caunce O’Hara broking team provides specialist insurance services to contractors, consultants, freelancers, and self-employed professionals through the Caunce O’Hara and OLLO brands. We offer a comprehensive range of insurance coverage, including professional indemnity, public liability, employers' liability, directors and officers liability, property, occupational personal accident, legal representation and employment cover, and cyber insurance. Customers can obtain quotes and purchase coverage directly through our websites or receive assistance from our team of insurance experts over the telephone. We have ambitious plans for growth to expand our presence within our target sectors. This role presents an exciting opportunity for the someone who is looking to advance their career in insurance.
What you’ll be doing:
Contacting customers who have received quotes but haven't made a purchase, following up on online quote referrals, reconnecting with former customers, and renewing policies with the aim of generating new business.
Providing insurance options from various providers.
Handling incoming calls from both new and existing clients.
Promoting additional products from different insurers.
Quoting, binding, renewing, and processing policy payments.
Addressing customer inquiries through phone, live chat, and email.
Pursuing outstanding renewals.
Managing online quote referrals and completing underwriting questions required by insurers.
Handling mid-term adjustments and sending renewal invitations.
Performing administrative duties to satisfy customer needs.
Coordinating with different insurance companies to secure policies for clients.
Our must haves:
Experience in insurance or financial services.
Proven ability to meet sales or retention targets within a telephony environment.
Exceptional sales skills and an aptitude for identifying cross-sell opportunities.
A customer-focused approach with meticulous attention to detail.
Ability to effectively assimilate information, enabling accurate recall of benefits and add-ons offered by various insurers.
Strong communication skills.
Excellent numeracy and literacy capabilities.
Understanding of conduct risk and non-advised status.
Drive and enthusiasm to meet deadlines.
Proficiency in liaising with external stakeholders effectively.
Who we are:
Markel Corporation (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further
What’s in it for you:
A great starting salary plus generous monthly bonus & strong benefits package…
25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!
Are you ready to play your part?
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
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