IT Support Technician

RME Consultants are recruiting an IT Support Technician to join their growing team.

Role: IT Support Technician

Salary: £24,000 - £26,500 per annum
Contract: Permanent, Full time (shift work, 8am - 8pm or 8pm - 8am), 4 on, 4 off.
Location: Abingdon, Oxfordshire

Main Duties for IT Support Technician:

• Meeting service level agreements (SLAs) by resolving tickets promptly.
  
  
• Coordinating site visits for Field Engineers when remote resolution is not possible.
  
  
• Delivering exceptional customer service to surpass client and business expectations.
  
  
• Collaborating with internal departments and external partners to resolve tickets as needed.
  
  Experience required for IT Support Technician:
  
  
• Comfortable working in a fast-paced environment, adept at prioritizing tasks and managing conflicting deadlines.
  
  
• Strong problem-solving abilities and attention to detail are crucial for success in this role.
  
  
• Excellent written and verbal communication skills are necessary for frequent interaction with internal and external stakeholders.
  
  
• Office experience is preferred but not mandatory.
  
  Please contact Lucy on (phone number removed) for more information.
  
  Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.
  
  If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit the website for other opportunities.
  
  Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, religion, colour, age, disability or sexual orientation.
  
  Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
  
  COML