Level 3 NOC Enigneer

Clerkenwell
7 months ago
Applications closed

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I am currently working with a national MSP who are seeking a Tier 3 NOC Engineer to work within
their Service Operations Centre team, supporting their customers networks using the companies
toolsets and processes.

The Tier 3 Operations engineer role is to provide top-tier technical support to the Tier 1, Tier 2 and
Tier 3 support engineers, escalating to appropriate internal engineering support teams as required to
ensure the continuous smooth operation of the network service. The ideal candidate will have at
least five year's background in running IT services or have graduated in an element of IT with a
minimum of three years of industry experience.

The Tier 3 engineer will provide technical support for a variety of products and services with the
main focus of Managed Networks and Security, Unified Communication and fixed connectivity
supplied to our customers.

Key Responsibilities

  • Remotely support and identify issues affecting customer systems and services, then perform top-tier diagnosis with a view to resolution or further escalation.
  • Provide an escalation route within SOC for Tier 1, Tier 2 and Tier 3 support functions
  • Resolution of full range of technical support issues.
  • Provide proactive monitoring and management of services to all customers.
  • Ensure that all company processes, procedures, and standards are adhered to at all times.
  • Provide ownership of operational processes and escalate issues to internal support teams (such
    as Technical Services and PMO) as and when required.
  • Work with the ISOC Tier 2 Team Leader to provide mentoring to ISOC Tier 2 Core engineers

    Ideal background
  • A minimum of five years providing network/security solutions in a technical support role to a
    high technical level
  • Experience with the advanced functionality of networking equipment, i.e. Routers, Switches,
    Firewalls, wide area communications, cloud compute and security, SDN's
  • Experience of the following vendor products; Check Point, Juniper, Cisco, Palo Alto, Aruba
  • Expert knowledge of connectivity technologies (LAN/WAN/Wireless/SD-WAN)
  • Advanced Experience in configuring and troubleshooting networking protocols.
  • Expert understanding of practical application of VLANs, switching, and routing.
  • Willingness to learn new technologies using self-learning and dedicated training techniques.
  • Working under pressure, multitasking between simultaneous projects and responding to
    deadlines.
  • Operational experience of Wireless technologies is required
  • Operational experience of shared compute and virtualisation technologies is desirable.

    Qualifications
  • Cisco CCIE
  • Aruba CCCP
  • Expert level Radius experience, including Cisco ISE, Aruba ClearPass

    Key requirements
  • Willing to work in a varying shift pattern including week-ends, bank holidays and out of hours

  • Predominetly remote with some travel to London sites. 

  • The role will require NPPV3 and/or SC clearance in order to support key customers

    Please apply for consideration

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