Logistics Operations Support Coordinator

Logistics Operations Support Co-ordinator

(Monday - Friday, site based - 08.00am - 4.30pm)

This role has been created to keep a high standard on the Resource and Reconciliation departments and to build on our current accomplishments.

Reconciliation

The Reconciliation department is responsible for the accurate processing of customer orders following delivery by the driver. This team plays a vital role in ensuring that all orders meet established criteria for invoicing, thereby contributing to the overall efficiency and accuracy of our billing processes.

Resource

The Resource team serves as the foundational component of the Scheduling function, playing a critical role in ensuring that drivers’ needs are met and that schedules are prepared accurately and promptly for effective planning.

Key Responsibilities

Reconciliation

Input Flexi driver delivery details into the system

Validate and reconcile customer orders to ensure compliance with invoicing criteria

Ensuring that orders are processed within a timeframe not exceeding 3 weeks from delivery

Identify and resolve discrepancies or issues related to orders, employing strong problem-solving skills

Driver paperwork management

Raising shift errors with the Logistics Support Team 

Chase any missing delivery documents with remote Flexigrid depots 

Provide Resource inbox administration support 

Send delivery paperwork to haulage only customers 

Carrying out Driver loading error corrections

Resource

Manage driver requirements, including overtime, holiday requests, and sickness reporting ensuring all deadlines are consistently met

Construct and adjust driver schedules in a timely manner, ensuring that all shifts are adequately filled

Ensure that each driver is assigned a truck and trailer, incorporating specific routing requests into their shifts

Maintain accurate records of fleet availability, including fleet maintenance and Vehicle Off Road (VOR) statuses, in the scheduling system

Collaborate closely with the planning team and Fleet team to ensure seamless scheduling operations

Facilitate efficient scheduling that meets operational needs and enhances driver satisfaction

Maintain up-to-date records in the scheduling system to reflect the status of all vehicles

Send confirmation texts to drivers regarding schedules, changes, and important updates to ensure clear communication and operational efficiency

Prepare the next day’s Fleet Management sheet, ensuring that all planned maintenance and Vehicle Off Road (VOR) statuses are accurately captured and driver / vehicle movements are documented to facilitate smooth operations

Ensure that all assets scheduled for planned maintenance have a designated plan for transportation to the workshops, facilitating timely servicing and minimising downtime

Next Day Unmanned Planning: Identify gaps in coverage and proactively manage resources to ensure next-day operations are fully staffed.

Truck/Trailer Administration: Maintain accurate records and manage administrative tasks relating to fleet vehicles

Skills, Knowledge and Expertise

Haulage or Logistics  background is preferred

Able to work in an open plan office that is very busy 

Ability to multi-task

Ability to work on multiple systems

Must have strong Microsoft applications experience i.e. Word, Excel, Teams and Outlook

Must be able to work as part of a busy team 

Must have strong organisational and administrative skills

Benefits

Competitive compensation: Enjoy a competitive salary, complemented by a generous performance-related pay scheme that recognises your achievements.

Enhanced holiday allowance: Enjoy 25 days of annual leave, in addition to bank holidays.

Global travel insurance: Travel with peace of mind, courtesy of worldwide multi-trip travel insurance coverage for you and your family