Retail Manager

Birmingham

£35,819

Duties and Responsibilities

• Lead by example consistently demonstrating high standards of professional conduct and fostering a positive culture that supports a fair and consistent working environment. Encourage a high performing team mindset amongst peers and direct reports.
  
  
• Motivate your team by providing support, coaching, and encouraging developmental opportunities.
  
  
• To drive a culture of challenging and rewarding in the moment and to appropriately deal with any employee issues and escalate. Actively recognise positive behaviours and address negative behaviours.
  
  
• Ensure that through daily line management, regular communication and colleague reviews with your team, the company values are actively demonstrated and that our objectives are achieved.
  
  
• Ensure that the department maintains regulatory standards and compliance with any processes, procedures, and practices by utilising the systems available to monitor performance levels.
  
  
• Ensure that your team are working in a safe manner, promoting a positive safety culture and actively addressing any unsafe working, using available reporting systems.
  
  
• Be accountable for your allocated team, ensuring all compliance and people management targets are achieved. People management responsibilities to include integration of new starters and completion of probation reports.
  
  
• To promote and drive the daily focus on operational performance, actively engaging with continuous improvement initiatives and using data and available tools to inform decision making.
  
  
• To consistently deliver a high standard of customer service to internal and external parties to ensure that relationships are maintained and that the company reputation and credibility is strong. Furthermore, to understand how the actions of the team affect the reputation of the business, to endeavour to resolve issues in the moment.
  
  
• To support the emergency response to incidents such as security breaches, fire evacuations.
  
  
• Conduct security related equipment testing to required standards and report any equipment related faults.
  
  
• To carry out such duties commensurate with the grading of the post which may be determined from time to time.
  
  Candidate requirements
  
  
• Previous experience managing or supervising small teams of colleagues or experience in coaching and mentoring colleagues.
  
  
• Engaging, dynamic and confident communicator with well-developed interpersonal skills including the ability to persuasively influence and manage people, exercising authority appropriately.
  
  
• Excellent organisational skills including the ability to prioritise conflicting demands without loss of quality and standards.
  
  
• Ability to demonstrate consistency, impartiality, confidentiality, empathy and objectivity when dealing with people.
  
  
• Demonstrate a high standard of professional conduct, always leading by example and promoting the company's values.
  
  
• Ability to provide constructive feedback and coaching regarding areas for development to team members.
  
  
• Displays self-awareness and demonstrates a commitment to personal development and building credibility with team members, peers and managers.
  
  
• Demonstrates a pro-active, dynamic approach with a can-do attitude to problem solving when dealing with challenging situations.
  
  
• Ability to embrace change and support colleagues through the journey of learning new procedures and ways of operating.
  
  
• Strong IT skills to include proficient use of computer software e.g. Microsoft Office.
  
  
• Previous experience co-ordinating responses to emergency situations to include report writing.
  
  
• Demonstrate a ‘think threat’ attitude and a logical decision-making process when responding to security incidents.
  
  
• Previous experience or knowledge of continuous improvement principles.
  
  
• A high standard of personal compliance and conduct