Scheduling Assistant - 6 Month FTC

Are you available immediately and looking to secure an initial 6 month contract?

Our client, a fast-growing, technology-based business who are a market leader in the provision of energy data and services are looking to recruit a highly organised Scheduling Assistant join the scheduling team at their Bristol office on a 6 month FTC.

Salary: £26,000 to £27,000

Hours: 35 hours per week, Monday to Friday, 9am-5pm

Start: ASAP – 6 month contract

Location: Bristol, Office/Hybrid, hybrid working available after training (2/3 days in office /home working)

Benefits Include: Pension scheme, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes – health/legal/counselling, award bonus, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more!

Interested? Here’s more …

You will be joining a busy team who are responsible for installing and maintaining a new generation of Smart Meters across the UK – clever technology that enables a range of businesses to manage their energy use.

This role will primarily involve contacting the businesses portfolio of commercial customers to arrange Smart Meter appointments - including meter exchanges, meter maintenance and new connections. You will be part of a sub team that are responsible for efficiently arranging appointments for engineers within your region - considering travel time, engineer skill/authorisation levels and customer demand.

What will your working week involve?

• Handling high volumes of inbound and outbound customer queries in relation to appointment booking, via telephony and email
  
  
• Responding to general customer enquiries according to the requirements of customer contracts in accordance with defined procedures
  
  
• Efficient scheduling of appointments into engineer’s diaries
  
  
• Arranging completion of short notice emergency work to appropriate field operative taking into account productivity, operational and customer service requirements, including liaison with other departments and external organisations
  
  
• Working to set performance targets
  
  
• Using initiative to resolve scheduling and associated issues that occur within the team
  
  
• Ensuring scheduling is in line with service level commitments and requirements
  
  
• Building strong work relationships with your sub team and broader Scheduling team, as well as engineers
  
  
• Being a part of the broader Scheduling team, working towards hitting and surpassing company KPIs
  
  What you’ll bring:
  
  
• Up to 2 years’ experience in associated field – desirable but not essential
  
  
• Knowledge of Meter Operators (MOP) – desirable but not essential
  
  
• Excellent Customer Care skills
  
  
• Excellent communication skills
  
  
• Good interpersonal skills
  
  
• Good MS Office knowledge
  
  
• Strong multitasking skills
  
  
• Strong problem-solving skills
  
  For your information:
  
  *Interested? Please send your CV in as a Word format only
  
  **Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
  
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