Senior Customer Experience Manager | Liverpool | Rail Industry

This is an exciting opportunity for an experienced Senior Customer Experience Manager to lead the development and delivery of the Customer Experience Strategy for a growing Train Operating Company. This role will be central to improving customer satisfaction, with a specific emphasis on recovering and surpassing previous standards. As customer experience has recently declined, this role offers a unique opportunity to make a significant impact in restoring the business to its former position as a leading transport provider. The Senior Customer Experience Manager will work cross-functionally to engage and influence departments throughout the business to deliver on this vision.

The Opportunity 

This high-impact leadership role offers the chance to:

• Lead the creation and implementation of a comprehensive Customer Experience Strategy.
• Work closely with teams across the business to collaborate, influence, and drive customer-centric initiatives.
• Focus on improving customer satisfaction levels and positioning the businesses as a leader in customer experience.

Closing Date: Friday 17th January 2025

How the apply for the Senior Services Engineer role
If you are interested in the Senior Service Engineer role, then please apply via this job board. For more information, please get in touch with the Consultant listed on this page.

Likely Job Titles:Head of Customer Experience | Customer Experience Director| Customer Success Manager | Senior Client Experience Manager | Customer Experience Lead | Customer Operations Manager | Senior Customer Engagement Manager | Customer Experience Strategy Manager | Customer Satisfaction Manager | Head of Client Relations |Senior Customer Journey Manager

About Ford & Stanley group
Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas - recruiting, developing and retaining the best talent from shop floor to boardroom.

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   Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.
   Services advertised by Ford & Stanley are that of an employment consultancy business