Senior Duty Manager

Senior Duty Manager

Salary - £30,000 per annum
Location: Thames Ditton

Are you a motivated leader with a passion for fitness, hospitality, and delivering exceptional customer experiences?

Join our independent, not-for-profit health club, where community, well-being and outstanding service come first.

Why Join Us?

• Not just another corporate gym – We are a welcoming and inclusive health club that values people over profit.
  
  
• Supportive & close-knit team – Work in a positive, inspiring environment.
  
  
• Career growth & development – Ongoing training opportunities.
  
  Your Role:
  
  As a Senior Duty Manager, you will oversee the day-to-day operations of our club, ensuring an exceptional experience for members while leading and motivating the team.
  
  Reporting to the Operations Manager, you’ll be at the heart of everything, from customer service and team leadership to health & safety and facility management.
  
  Key Responsibilities:
  
  
• Customer Experience: Be the go-to person for members, addressing feedback and ensuring a welcoming atmosphere.
  
  
• Team Leadership: Lead and inspire staff across multiple departments, ensuring top-tier service.
  
  
• Operations Management: Oversee the gym, pool, squash courts, F&B, nursery, reception, and beauty services.
  
  
• Health & Safety Compliance: Conduct facility checks, manage security, and lead during emergencies.
  
  
• Financial Responsibility: Ensure energy efficiency and cost-saving measures.
  
  What We’re Looking For:
  
  
• First Aid & Defibrillator Certified (NPLQ/Emergency Responder preferred)
  
  
• Fire Warden Certification
  
  
• Experience in health & fitness, leisure, or hospitality management
  
  
• Strong leadership & communication skills
  
  
• A problem-solver with a proactive, can-do attitude
  
  Our Values & Culture:
  
  
• Independent & Inclusive – Not-for-profit, welcoming, and community-focused.
  
  
• Supportive & United – We genuinely care for our members and each other.
  
  
• Friendly & Motivated – Bringing energy, enthusiasm, and pride to everything we do.
  
  This is your chance to make a real impact in a dynamic, people-first environment.
  
  Apply today and take the next step in your career