Senior Duty Manager
Contract: Full-time, Permanent
Salary: £30,000 per annum
We’re an independent, not-for-profit health club nestled in the heart of Thames Ditton, and are looking to recruit a Senior Duty Manager. Our state-of-the-art facilities include a 25m pool, fully equipped gym, squash courts, nursery and junior provisions.
Job Purpose:
As a Duty Manager, you will play a vital role in the smooth day-to-day running of the club. Reporting to the Operations Manager, you will oversee all aspects of the club during your shift, ensuring a safe, welcoming, and enjoyable experience for members and staff.
Role and Responsibilities:
Members:
Act as the primary point of contact for members, staff, and visitors during your shift.
Address member feedback and resolve issues promptly and professionally.
Member Experience:
Build positive relationships with members, ensuring a friendly and personalised experience.
Handle complaints and follow up with the relevant Manager.
People:
Lead, manage, and motivate the team to deliver exceptional service aligned with our values.
Support and supervise team members, assisting with lunch cover as needed.
Operations:
Oversee the smooth running of all departments, including the gym, pool, F&B, squash courts, nursery, reception, beauty services, and cleaning.
Share Line Manager responsibilities for Reception and Cleaning teams with another Senior Duty Manager.
Conduct regular facility checks to maintain cleanliness, safety, and maintenance standards.
Ensure Health and Safety compliance across all areas.
Act as Incident Manager and lead during emergencies, including fire evacuations.
Manage opening and closing procedures, ensuring security at all times.
Finance:
Ensure efficient building operations by switching off unused equipment, lights, and air conditioning units.
Our Values:
Welcoming – We do things a little differently, we are not just another corporate gym
Supportive – Of our community, members and each other – We genuinely care
Independent – We are inclusive, unpretentious and trustworthy – Not for profit
Their Personality:
Motivated – Engaged, part of the family and driven to make a genuine contribution
Friendly – Outgoing, enthusiastic and able to engage with both colleagues and customers
Proud – Positive – has a ‘can do’ energy that brightens up those around them
The ideal candidate:
Preferred Skills and Experience:
Strong understanding of health and fitness operations.
Supervisory or managerial experience in leisure or hospitality.
Leadership and communication skills to inspire and motivate a team.
Knowledge of Health and Safety regulations (training can be provided).
Food Hygiene qualification (or willingness to obtain one).
Ability to multitask and remain calm under pressure.
Personal Qualities:
Motivated, friendly, and approachable.
Proud of delivering high-quality service.
A proactive, can-do attitude with problem-solving abilities.
Passionate about making a difference in a not-for-profit environment.
Qualifications and Requirements:
First Aid and Defibrillator certified.
NPLQ or Emergency Responder qualification preferred.
Fire Warden certification.
Customer Service training (preferred).
We offer an EXCLUSIVE bundle of company BENEFITS:
Free membership at award-winning Health and Fitness Club (worth over £100 per month)
Paid birthday leave
Paid sickness leave
Paid lunch break
Ride to work scheme
Discounts on hair and beauty (onsite salons)
Discounts on food and drink when working
Childcare discount where applicable
Long-term service awards
Apply today with an up-to-date CV
