Senior User Researcher

About the job

Job Title: User Researcher

Location: Hybrid/Leeds (min 1 day in the leeds office)

Type: Full-Time, Permanent

Salary: £50,000 - £60,000 DOE

About the Role

We’re looking for an experienced, proactive User Researcher who will play a pivotal role in guiding our Client product’s future. You’ll be empowered to reach out directly to users, uncover critical insights, and use these findings to guide decisions that impact our product’s direction. The role will balance both evaluative and generative research, understanding user perception and surfacing their needs.

Key Responsibilities

• End-to-End Research Execution: Design and carry out both generative and evaluative research to uncover deep user insights across different stages of product development.
  
  
• Proactive User Engagement: Take the initiative in reaching out to users regularly, conducting interviews, surveys, and other forms of direct research to ensure we remain aligned with their evolving needs and challenges.
  
  
• Data-Driven Insights: Leverage and analyse all available data lanes—qualitative feedback, quantitative analytics, and more—to deliver comprehensive insights that drive our product forward.
  
  
• Establish and Manage Research Programs: Set up structured research programs to ensure a continuous flow of insights and testing results, creating a steady feedback loop for the product team.
  
  
• Research Repository: Develop and maintain a research repository to ensure that findings are accessible, organised, and actionable for the whole team, enhancing knowledge-sharing across the company.
  
  
• Collaborative Communication: Work hand-in-hand with product managers, designers, and engineers to share insights, guiding product decisions that align with user needs.
  
  
• Product Vision & Impact: Act as a key player in shaping the product’s roadmap and strategic direction by advocating for data-driven, user-centered approaches.
  
  
• Tool Ownership: As the founding researcher it will be a joint responsibility to help set up the practice including ownership of the tooling required to do the role.
  
  About You
  
  
• Experience Over Tenure: We’re open to all levels of experience, but you should demonstrate a strong track record of managing both generative and evaluative research projects and driving actionable insights.
  
  
• Proactive & Adaptable: Comfortable in a fast-paced, early-stage environment, with the ability to independently drive research efforts and adapt quickly to shifting priorities.
  
  
• Multi-Project Management: Skilled at handling multiple projects simultaneously, with excellent organisation and prioritisation abilities.
  
  
• Data Savvy: Confident working with both qualitative and quantitative data streams, interpreting trends, and synthesising findings to create a holistic view that guides product improvements.
  
  
• Effective Communicator: You excel at communicating insights clearly and persuasively, making sure they resonate with cross-functional teams and influence decision-making.
  
  
• Mission-Driven: You care deeply about your work’s impact on users and are eager to contribute to a product that truly makes a difference.
  
  Preferred Experience
  
  
• Experience setting up a research repository or other structured systems for insights management.
  
  
• Prior experience in a startup or fast-paced environment is highly valued.
  
  
• Strong understanding of research tools, methodologies, and data analytics