Store Manager...
About this role: We are seeking an experienced and dedicated Store Manager to join our successful team in Cardiff. In this role, you will play a pivotal part in maintaining our brand's reputation for excellence and luxury while overseeing daily operations and driv-ing sales.
Be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled craftsmanship, and joy to our loyal custom-ers.
How you’ll contribute:
Leadership and Team Management:
• Lead and mentor the sales team to consistently achieve and surpass sales tar-gets.
• Foster a positive and motivating work environment through collaboration and teamwork.

Client Engagement and Consultation:
• Ensure clients are greeted with warmth and professionalism, forging genuine re-lationships by attentively understanding their needs and preferences.
• Provide guidance to the team on effective client engagement and consultative sales techniques based on an existing Sales Journey.
Product Knowledge:
• Cultivate an in-depth understanding of our Wines from various regions across the world.
• Conduct training sessions to enhance the product knowledge and industry knowledge of sales consultants.

Sales Performance:
• Devise and execute sales strategies, ensuring that both individual and team sales targets and Key Performance Indicators are met.
• Manage social media platforms to enhance brand awareness
• Encourage a consultative and customer-centric approach to sales.
• Understand and influence your store's Profit & Loss report.

Customer Experience:
• Maintain and elevate exceptional customer service standards, promptly ad-dressing inquiries and concerns to ensure clients feel valued.
• Manage all client escalations for an exemplary outcome for all parties involved.

Brand Ambassadorship:
• Uphold and promote the essence of our brand through a polished appearance and a genuine passion across all Media platforms

Visual Merchandising:
• Oversee the presentation of merchandise in-store to ensure it aligns with our brand's aesthetics and visual standards.
• Collaborate with the visual merchandising team to create captivating displays that showcase our Wines effectively.
• Ensure that all product displays, signage, and promotional materials are current and in excellent condition.

Inventory Management:
• Work closely with the Operations Team to ensure accurate stock levels and min-imise discrepancies and stock loss.
• Perform regular stock checks.

Compliance:
• Ensure that the store operates in full compliance with all relevant laws, regula-tions, and company policies.
• Oversee and facilitate training for the team to ensure they are knowledgeable about and adhere to all compliance requirements.

Customer Feedback and Improvement:
• Actively seek customer feedback regarding their in-store experiences and prod-uct offerings.
• Use customer insights to identify areas for improvement in store operations and customer service.

Qualifications, Skills & Experience:
• Minimum of 2 years of experience of Store Management – preferably within the Wine Merchant industry
• Experience in engaging with high-end clientele is highly advantageous.
• Effective communication skills and a proactive team player.
• Strong problem-solving abilities and adaptability to evolving role requirements.
• Proficiency in new software and the ability to quickly grasp new systems.
• Outstanding interpersonal skills, including exceptional listening, communica-tion, and relationship-building capabilities.
• Impeccable attention to detail.
• Ability to thrive in a fast-paced, dynamic environment while maintaining the highest level of professionalism.
• A proactive and results-driven mindset, combined with a sincere commitment to exceeding customer expectations.

Benefits:
• Competitive salary
• 20 days of annual leave plus 8 days of bank holidays (pro rata)
• Company discount
Pay: Up to £30,000.00 per year
Additional pay:
• Bonus scheme
Benefits:
• Company events
• Company pension
• Employee discount