Team Leader

Cardiff

9 months ago

Applications closed

Related Jobs

View all jobs

Customer Service Team Leader

VP of Operations and Engineering

Senior / Quantity Surveyor (MRICS)

Retail Sous Chef - Monday to Friday

New Business Sales Executive Belfast

New Business Sales Executive Remote

Customer Service Team Leader

📍 Location: Cardiff City Centre | 💼 Full-Time, Permanent | 💰Salary £30-£32,000

Yolk Recruitment is working with an award winning and client-focused residential conveyancing team in Cardiff, who are on the lookout for a motivated and customer-centric Team Leader to manage the Client Onboarding Team.

You'll be at the forefront of our client journey, helping shape the first impression and ensuring a smooth, professional experience from the initial quote to onboarding. This is a fantastic opportunity for someone with a proven leadership background, strong sales acumen, and a passion for delivering exceptional client service.

What You'll Be Doing:

Lead and support the quoting and onboarding functions to achieve conversion targets and deliver high standards of client care.
Inspire, coach, and manage the team through regular 1:1s, performance reviews, and ongoing development.
Monitor productivity and KPIs, adjusting workflows and setting clear goals to align with departmental objectives.
Evaluate performance through call quality assessments and data analysis, providing actionable feedback for improvement.
Collaborate across departments, represent the team in meetings, and contribute to strategic planning and service enhancement.The Experience You'll Bring:

Previous experience in a leadership or team lead role
Strong communication, persuasion, and coaching skills.
Commercial awareness and a client-focused approach.
Legal or property sector experience desirable but not essential.
Analytical mindset with the ability to interpret performance data.
Proficient in CRM/CSM systems and general IT tools.What You'll Get in Return:

Salary of £30-32k plus bonus scheme
Hours: Monday - Friday, 8:30am - 5:00pm
Holidays: 23 days holiday plus bank holidays, your birthday off, a personal day, and a discretionary paid day over Christmas. Buy up to 3 extra days of leave each year
Gym Discounts: Reduced membership rates to support your well being
Career Development: Grow with learning and development opportunities
Milestone Recognition: Celebrate your hard work and loyalty Team Culture: Get involved with company-wide events, charity initiatives, and networking socials Refer a Friend Scheme: Earn rewards for helping us grow the team

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Feb 12, 2026

Careers

How Many UAV Tools Do You Need to Know to Get a UAV Job?

If you’re aiming for a role in the Uncrewed Aerial Vehicle (UAV) industry, it can feel like every job advert expects you to know a never-ending list of tools: flight control systems, autopilot frameworks, simulation platforms, sensor suites, communication stacks, mission planning software, GIS tools — and on it goes. With so many names and acronyms, it’s easy to feel overwhelmed and assume you must learn every tool under the sun before you’ll be taken seriously by employers. Here’s the honest truth most UAV hiring managers won’t say out loud: 👉 They don’t hire you because you know every tool — they hire you because you can use the right tools to solve real UAV problems safely, reliably and in context. Tools matter — absolutely — but they always serve a purpose: solving problems, reducing risk, improving performance, or guiding safer operations. So the real question isn’t how many tools you should know — it’s: which tools you should master, in what context, and why. This article breaks down what employers actually expect, which tools are essential, which are role-specific, and how to focus your learning so you look credible, confident and job-ready.

Feb 3, 2026

Jobs

What Hiring Managers Look for First in UAV Job Applications (UK Guide)

Whether you’re aiming for roles in UAV design, robotics/controls engineering, autonomy & computer vision, flight test & certification, embedded systems, operations, ground control software, systems integration or regulatory compliance, the way you present yourself in an application can make or break your chances — and that often happens before the hiring manager reads past your first few lines. In the UK UAV/jobs market, recruiters and hiring managers scan applications rapidly. They look for relevant experience, measurable delivery, technical credibility, domain awareness and safety/regulatory understanding — often making a decision within the first 10–20 seconds. This guide breaks down exactly what hiring managers look for first in UAV applications, why those signals matter, and how to structure your CV, portfolio and cover letter so you get noticed — not filtered out.

Jan 24, 2026

Education

The Skills Gap in UAV Jobs: What Universities Aren’t Teaching

Unmanned Aerial Vehicles (UAVs) — commonly known as drones — are among the fastest-growing technologies globally. From infrastructure inspection and agriculture to emergency response, surveying, logistics and defence, UAVs are transforming how organisations gather data, deliver services and improve efficiency. In the UK, demand for UAV professionals is increasing rapidly. Yet despite a growing number of graduates with engineering, robotics or aerospace backgrounds, employers continue to report a persistent problem: Many graduates are not ready for real UAV jobs. This is not a reflection of intelligence or academic effort. It is a widening skills gap between what universities teach and what employers actually need in the UAV sector. This article explores that gap in depth — what universities do well, where programmes fall short, why the divide exists, what employers actually want, and how jobseekers can bridge the gap to build a successful career in UAVs.