Account Manager – Client Site Services
Location: Nottingham – field-based across client sites, remote working and occasional office presence (East Midlands)
Salary: £33,000 – £38,000 per annum + commission (OTE £58,000)
Contract Type: Full-Time, Permanent
Benefits: 25 days annual leave (plus up to 5 additional loyalty days after 5 years’ service), NEST pension scheme
Overview
An exciting opportunity has arisen for a commercially focused Account Manager to take ownership of a network of unmanned service points across a variety of client sites. This is a pivotal role for a proactive and analytical individual with a strong focus on customer satisfaction, operational standards, and revenue growth.
The successful candidate will work closely with on-site teams, client contacts, and internal stakeholders to ensure optimal service delivery and continuous improvement. This role offers a high level of autonomy and would suit someone with previous experience managing service contracts, customer engagement, and performance reporting across multiple locations.
Key Responsibilities
Client Relationship Management
Develop strong, long-term relationships with client site contacts
Act as the first point of contact for service updates, feedback, and issue resolution
Regularly attend client sites to monitor performance, build rapport, and maintain visibility
Performance & Sales Insight
Analyse usage and sales data to identify trends and commercial opportunities
Provide weekly sales reports and insights, with tailored recommendations
Present findings and action plans in monthly management meetings
Service Development & Optimisation
Collaborate with field teams to maintain high-quality service and presentation standards across all locations
Lead the implementation of service improvements and product changes based on client needs and data insights
Ensure consistency of service experience across all sites, identifying gaps and delivering solutions
Compliance & Standards
Support compliance with all relevant food safety, hygiene, and site regulations
Ensure all locations meet required operational and health & safety standards
Register new sites with appropriate authorities and ensure documentation is maintained
Key Performance Indicators
Growth in product usage and revenue across all assigned sites
Quality and quantity of client and user feedback collected and acted upon
Full regulatory compliance across each service point
Improvements in service margins and overall client satisfaction
Ideal Candidate Profile
Essential:
Proven experience in managing client accounts and service delivery across multiple sites
Strong interpersonal and relationship-building skills, with a client-focused approach
Commercially astute with the ability to analyse and report on performance data
Confident communicator with the ability to influence change and lead improvement initiatives
Organised and self-motivated with the ability to work independently and manage time effectively
Desirable:
Background in contract catering, facilities management, hospitality, or retail operations
Experience working with unmanned or self-service environments
Familiarity with compliance standards in food safety or regulated service delivery
This role is ideal for someone who enjoys variety, autonomy, and the opportunity to shape how services are delivered and experienced on the ground
