Assistant General Manager - Heston

About Lampton Leisure

Lampton Leisure is community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London.

Why Join Lampton Leisure?

We are LLW employer, offering annual pay reviews
22 days holiday allowance, plus bank holidays
Free gym membership 
Enhanced Maternity and Paternity leave and Pension Scheme  
Exclusive Discounts - save with Lampton Rewards and EE mobile offers
Refer a Friend Scheme - earn up to £250 for each new employee referred
Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers
Sustainability Perks - cycle to work and electric car salary sacrifice scheme
Career Growth – CPD training, structured development, and leadership opportunities

About the Job

As an Assistant General Manager at Lampton Leisure, you will be responsible for assisting with the day to day running of the Hanworth leisure centre. The centre boasts a 25-metre swimming pool, a splash pool, learner pool, flume, toddler area complete with mini slide, fitness gym, exercise classes, squash courts, outdoor tennis courts, café and a library. You will deputize for the General Manager, manage the day-to-day operations of the facilities and support with service delivery, commercial output and H&S safety compliance.

Key Responsibilities include:

Responsible for day-to-day management of the leisure centre, carrying out the Duty Manager role when on a duty management shift and covering for the GM when they are off. 
Support and contribute with the GM, to the delivery of Lampton’s vision and strategy and values. 
Support the GM with overall process of management and corporate decision making, to ensure the centre maximises its short, medium and long-term profitability 
Drive and achieve Centre financial targets and KPIs, including customer service targets, occupancy targets, revenue targets, payroll costs and participation levels
Provide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate.
Support the preparation of annual service plans, financial plans and statistics 
Ensure that the centre financial targets and KPIs have been communicated to relevant managers and team members and that appropriate plans are in place to ensure targets are achieved. Targets include revenue, service, standards, occupancy, participation, payroll costs, energy management and health & safety compliance. 
Lead and develop a high performing team through effective recruitment, people management, development, retention and succession planning strategies for the Centre.

About you

To be successful in this role, you will have:

Previous management experience in a similar leisure centre environment, including working in wet and dry operations
Experience of managing other managers or heads of departments
Experience of managing a team with demonstrable people management skills including training, development, performance management and recruitment
Experience in financial management and budget preparation, and a proven track record of meeting financial targets
Leadership skills, including the ability to inspire, motivate and develop the team
Understanding of membership management and retention systems
Understanding of relevant health and safety and employment legislation
A passion for health and wellbeing
Strong communication skills with the ability to influence and motivate others. 
An NPLQ, Pool Plant Operation qualification and a First Aid at Work qualification or be willing to work towards these.

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.

Important information:

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA)