Bookings Team Executive

Bookings Team Executive
Contract: Temporary / Fixed until November 2025
Location: Hybrid – United Kingdom (Multiple Office locations)
Offices: Cardiff, Belfast, Salford, Edinburgh, London
Salary: £28,000 per annum, pro rata
About Into Film
Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.
We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards – the UK’s leading showcase for young filmmaking talent.
The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.
Our vision – Film enriches the life of every child and young person.
Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.
Role Summary
The main function of the Bookings Team Executive role is to provide high quality customer service for the Into Film Festival. This will mean receiving calls, processing bookings and liaising with educators through email and by phone. It will also involve making outbound calls to drive bookings, speaking to attending teachers and liaising with cinemas to ensure the festival runs smoothly. This is an exciting, front-line, varied role requiring high level communication skills and a solution focused attitude. It is an opportunity to develop customer service and CRM (Salesforce/Aerian) skills and to work for the world’s largest film festival for young people. This role is offered on a fixed term, three-month basis.
Main Responsibilities:

• To be the first point of contact for public festival enquiries; answering calls and emails, processing bookings and problem solving.
  
• Proactively reaching out over email and phone to educators/bookers, aiming to sign them up to the festival.
  
• Liaising with the festival team to ensure all enquiries and issues are resolved.
  
• Checking, updating and uploading booking information onto our festival website (via Aerian - training available).
  
• Updating the daily incident log (via Excel) - this is used for tracking all enquiries/issues from cinemas.
  
• Liaising with exhibitors as and when required and as directed.
  
• General support in relation to all aspects of the festival.
  
• Any other reasonable duties assigned by Into Film.
  General Responsibilities:
  
• Commitment to quality internally and in all dealings with Into Film’s stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public.
  
• Commitment and active participation in helping Into Film live its EEDI values and ethos through everything it does.
  
• Contribute to long term planning to ensure growth in line with demand and resources.
  
• Contribute to the regular monitoring and evaluation of Into Film’s work.
  Person Specification:
  Minimum Requirements:
  
• Experience of a customer service role.
  
• Excellent communication skills, including the ability to convey ideas persuasively.
  
• Strong organisational capability.
  
• Base level Excel or equivalent skills.
  
• Experience of working under pressure while handling a high volume of public enquiries.
  Desirable:
  
• Experience of using Teams.
  
• Experience of using a CRM.
  
• Experience of talking to teachers/schools.
  
• Understanding of the education sector.
  
• Familiarity with the Microsoft Office suite.
  
• A love and knowledge of film.
  Into Film employees enjoy the following benefits:
  
• Annual Leave – 28 days (pro-rata).
  
• Pension – matched up to 5% of salary (2% above statutory employer contribution).
  
• Employee Assistance Programme (EAP) – 24/7 confidential wellbeing support, advice and guidance.
  
• Wisdom health cover – including £75 annual eye care cover, as well as health insurance (non-contributory, apart from employee tax contribution).
  
• BenefitHub portal – offering discounts on healthcare, wellbeing products, and lifestyle products and services.
  All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.
  Closing: 9:00am, Tuesday 29th July 2025
  Interested?
  If you would like to find out more, please click the apply button. You will be directed to Applied to complete your application for this position.
  At Into Film, we use Applied for our recruitment. Applied aims to overcome unconscious bias in recruiting. The responses are anonymised, and reviewed in a random order by members of our team.
  No agencies please