Cleaning Operations Manager

Frome

8 months ago

Applications closed

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OPERATIONS MANAGER

The Opportunity

We are a cleaning, security and soft services business operating from regional offices UK wide, serving clients in sectors that include: Commercial, Corporate, Pharmaceutical, Retail, Manufacturing and Education.

We pride ourselves on client satisfaction and the development of our staff through regular training and a shared sense of responsibility, with a family-feel to our business.

An opportunity has arisen for a proactive Operations Manager or ambitious Contract Manager seeking their first step into managing managers.

The Package

£35k basic
Bonus
Car or Car Allowance
35 days holiday per year (including bank holidays)
Flexible Working

The Area

South Wales, Bristol and South West

The Role of the Operations Manager

Business Growth and Profitability
To ensure action plans are in place and are reviewed on a regular basis to ensure the achievement of target set and in line with the business goals.
To ensure all costs are controlled within budgets.
Ensure contract prices are reviewed and increases agreed with clients.
Comply with authorisation levels.
To liaise regularly with the line manager in terms of innovation and business growth opportunities.

Contract/Site Management
To manage a small personal portfolio of accounts
Ensure the agreed specification is implemented and adhered to. Review the contracts as necessary to meet company and clients’ requirements.
Regular client liaison to monitor standards, satisfaction with the service provided and to build relationships with key clients.
Ensure the Quality Service Level Indicator/ECAT procedure is implemented and adhered to.
Monitor, review and analyse client satisfaction, via the Quality Service Level Indicator/ECAT procedure and to ensure all problems are resolved promptly and effectively.
To review and analyse Site Health and Safety Audits information. Ensure corrective action taken where necessary.

Staff Management
To recruit, induct, train and develop direct reports, to ensure a high calibre of capable managers and supervisors.
To ensure that your 2 managers and supervisors understand and are focused on meeting the region and company objectives.
Monitor and review performance of managers in terms of their budgets and effectively communicate the company’s required standards.
To carry out an annual performance/ personal development appraisal with managers and supervisors.
Ensure that each member of staff has received an induction, health and safety training, supervision and information and appraised as required.

The Person
A proven track record in managing a team of managers in the contract cleaning sector
Experience in managing a portfolio of business efficiently and in a professional manner, ensuring a professional image at all times.
A motivational management style who drives the values of the brand through their team
A persuasive communicator who can liaise at all levels

Why Work for Us
Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
Equal Opportunities Employer who promotes diversity.
Innovative Approach to the Employee Journey
A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business

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