Customer Account Manager

Our client is an extremely established and reputable business based in Poole with an exciting opportunity to join a vibrant and busy team!

Supporting the National Account team, your role as an Account Manager will involve proactively working with existing accounts to continuously seek opportunities to grow customer revenue.

Key Responsibilities

• Proactively schedule and complete agreed volume of outbound customer calls per day.
  
  
• Respond to customer email enquiries within agreed timeframe.
  
  
• Make appointments for Business Development Manager ensuring that all open opportunities are completely up to date and record in CRM.
  
  
• Manage requests for quotes and follow up as required, engaging other departments to ensure accuracy of information (inc. stock availability, delivery schedules, pricing etc).
  
  
• Document all customer interactions on CRM system, including calls, emails, tasks, projects, opportunities. Ensuring that information inputs are accurate and up to date.
  
  
• Analyse each customers’ accounts to assess and identify opportunities to drive growth and profitability.
  
  
• Maintain an in-depth knowledge of customer accounts; tracking any changes in personnel, decision makers, key contacts or potential changes in business circumstances.
  
  
• Adopt a ‘right first time’ approach to all actions and interactions.
  
  Skills & Experience
  
  
• B2B or B2C Experience
  
  
• Comfortable selling via phone and in virtual meetings with both existing and prospective customers
  
  
• Commercial Acumen (ability to analyse and interpret data leading to additional business opportunities and wins)
  
  
• Appetite to develop both product and industry knowledge
  
  
• Ability to build strong relationships with both customers and colleagues
  
  
• Negotiation and persuasion skills to ensure win/win situations are achieved every time
  
  If you are a proactive individual who is keen to progress your career in a hands-on and fast-paced environment, we would love to hear from you. Apply today!
  
  A highly competitive salary is on offer plus a generous bonus scheme
  
  Additional Benefits:
  
  
• Additional leave
  
  
• Company events
  
  
• Cycle to work scheme
  
  
• Discounted or free food
  
  
• Free parking
  
  
• Health & wellbeing programme
  
  
• On-site parking
  
  
• Profit sharing
  
  
• Referral programme
  
  
• Sick pay