Workplace Manager London HQ

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.

The Workplace Manager, London HQ position is responsible for creating and maintaining environments to support productivity, efficiency and wellness in the workplace, ensuring the brilliant basics to keep the office operational are met. Our team are beholders to a series of service standards that reflect core behaviours that should be embodied in every interaction made and exceptional work and strong problem-solving skills are crucial to the role.

Key Responsibilities:

Lead, develop, manage, and motivate a high performing team to ensure services are delivered to the highest standards
Workplace Services include but are not limited to the daily operations, such as Workplace Coordination, CAFM, Data, Budgeting, Cleaning, Planting, Engineering, Pest etc.
Provide quotes for remedials and extra works. These should be uploaded to Webquote for client review.
Ensuring receipting of goods and services in a timely manner via myBuy/Coupa.
Work in collaboration with Service Partners and other CBRE teams to drive a one team ethos and ensure all Workplace Services and CBRE Team members are trained, competent and confident across all disciplines
Manage trackers and present to client at weekly meetings
Manage Helpdesk for London HQ's ensuring reactive and PPM tasks are completed as per the SLA
Lead scheduling of sub-contracted PPM's and Extra Works activities
Management of CAFM system, Si Local, and MyVantage to ensure compliance, and uploading document(s) to eLogbook's.
Manage internal and external guides and ensure they are updated in line with agreed frequencies and or changes
Regularly update and review risk registers
Manage project documents that promote issue-based problem solving and business impact to demonstrate clear value and purpose for change
Be an out of hours escalation for emergencies and call out at the London HQ's
Ensure services provided by CBRE and ELC supply chain are delivered to the highest levels and managed against SLA's and KPI's
Regularly complete sub-contractor audits in the form of OP61's and OP63's.
Completing periodic audits of the eLogbook system to ensure compliance.
Ensuring COSHH inventory and assessments are always fully up to date, using sypol and other CBRE tools.
Ensuring you and team members complete the required number of Harbour Observations and Pulse Surveys within the month.
Complete annual review of OP18 and subcontractors used. Provide MA request forms for the Contract Support to raise PO's
Review standard operating procedures and workflows to ensure continuous best practice, quality improvement and efficiencies are implemented
Maintain close relationship with client and relevant stakeholders FTE's and ensure we are working in partnership and expectations are met and exceeded across the London HQ's.
Being the first point of contact for all workplace related matters on site(s). Ensuring onsite presence for you and the team member during core working hours.
Provide weekly/monthly reports for all activities completed onsite, including but not limited to people updates, building occupancy, innovation, ESG and best practice, projects, events, mailroom etc
Issue all staff communication to building user groups in a timely manner and ensure updates on all workplace related activities are being met.
Managing employee leave and sickness via myTime.
Attend and lead regular client and sub-tenant meetings.
Proactive approach to customer journey and experience.
Complete tasks assigned within agreed time frames
Complete regular check ins with direct reports and ensure half yearly and annual reviews are completed
Complete all assigned training within the timeframe assigned
Work with the internal Talent Resource Team on the recruitment and selection of new hires, ensuring top talent is attracted and a strong onboarding and training experience is delivered
Work closely with subject matter experts to engage and drive innovation, sustainability and best practice across all services delivered on site
Work closely with the Hard Services Engineer on site and collaborate with the London Team to ensure the building is operating in the most efficient manner
Ensure the provision of healthy and safe working conditions which comply to both ELC and CBRE's H&S policy
Embrace CBRE and ELC values and ways of working by providing an example for all team members
Must be operationally hands on to assist wider team during peak periods and work flexible hours from time to time
Take single ownership of incident management and reporting, through to successful resolution
Perform other duties as assigned
Delivery of services shall be in line with the strategy set by ELC and the Workplace Management Main Contact which is the Account ManagerCommunication Skills:

Ability to comprehend and interpret instructions, short correspondence, and memos, and task clarifying questions to ensure understanding
Ability to respond to common inquiries or complaints in a prompt, customer focused manner
Ability to effectively present information to an internal department and/or large groups of employeesPerson Specification:

Ability to work in a fast-paced environment
Ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges
Ability to work under pressure and draw on time management skills
Customer service focused
Strong problem-solving skills
Comfortable with and embracing of new technologies and digital tools
Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint)