Customer Account Manager

Siamo Recruitment are working with an efficient storage solution specialist who are passionate about all things Shelving and Racking.
They are the UK’s largest stockist of Shelving and Racking and are seeking a dedicated customer advisor to join their team of experts. 

If you can work successfully in a varied sales role and have a drive to exceed customer satisfaction this is the role for you. 

As a Customer Account Manager, you will work in a comfortable environment designed to inspire and receive constant training to further your development within the company. 

We are looking for a Customer Account Manager who is willing to build strong relationships by going above and beyond to ensure a seamless experience for customers.  

Therefore, having commitment to customer satisfaction is a must for a successful Customer Account Manager candidate and will embrace the responsibility of handling customer orders, customer queries, customer query rectification and additionally Customer after sales calls.  
 
The benefits of joining our client are: 

26 days holiday PLUS Public and Bank Holidays  
Earn additional days for no sickness  
Additional holiday for long service  
Regular Team building activities 
Regular training and education to support positive mental health  
A little Mid-Month pick you up gift  
Enhanced Maternity and Paternity  
Free tea, coffee, squash and fruit  
Cost price tuck shop  
This Customer Account Manager role will have the following responsibilities: 

Deal with Customer Queries and provide Quotations  
Receiving and processing customer orders 
Negotiate prices and discounts with the customer  
Handle all after sales calls for internal and external customers 
Full investigation and closure of Corrective Action, ensuring preventative actions have taken place to avoid problem replication. 
Plan, organise and communicate return of product  
The ideal candidate for this Customer Account Manager role will have the following skills: 

Flexibility  
Previous experience within customer service is essential 
Previous experience quoting customers and managing post sale relationships 
Exposure logging customer journeys through a CRM 
Previous experience working within a team 
Keen to learn and develop within the role 
A full valid UK driving licence and own vehicle  

This employer is within the commutable distance from: Swindon, Stroud, Highworth, Cheltenham, Shrivenham, Stonehouse, Malmesbury and Chippenham