Customer Experience Coordinator

Haverthwaite

1 month ago

Applications closed

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Customer Experience Coordinator
Salary NMW to £29,000 depending on experience
Company profit bonus 25 days holiday, plus bank holidays
Big birthdays ending in a zero, receive an additional holiday
Free personalized well-being plans, access to high street discounts
Employee Assistance programme
Health Cash Plan
Hours of work are 8:30am to 16:30pm, 35 hours per week.
At Playdale Playgrounds we are a dynamic, international business currently in 50 countries, that design, manufacture and install fun, exciting, outdoor playground equipment. Our #Team pride themselves on making children smile all over the world. If you are an ambitious and passionate individual with a drive to create a positive customer experience, then we may be just what you are looking for as we have a 4.6 out of 5-star rating from our customers and a Net Promoter Score of 95.
We are looking for enthusiastic new talent to join our Customer Experience Team here in Haverthwaite, which is nestled in the South of the Lake District.
The role (not an exhaustive list):
• First point of contact for customer calls and email enquiries up to the point of processing order ensuring we surpass the quality and customer expectations.
• Generation of precise and timely sales quotations.
• Plan and coordinate installers requirements, including agreeing price and producing a detailed site brief before commencement of installation. Accurately scheduling the installers to meet customer requirements and maximise capacity.
• You will provide effective, timely and accurate support to your appointed team to achieve daily/weekly targets.
• Maintaining CRM, ensuring customer information is recorded timely, clearly and concisely.
• Ensuring communication of the project’s progress to customer, management, and hub team members.
About you:
• You should be able to demonstrate to us that you have a strong feel for the products we make and a passionate desire to communicate their benefits to our customers.
• You should be self-motivated and organised, having the ability to work in a demanding environment to enable you to work within tight deadlines to allow us to be flexible to meet the needs of our clients.
• You should be able to demonstrate your excellent customer service, organisational, planning and inter-personal skills.
• Our ideal candidate should be competent in Microsoft packages and have good numeric skills.
• The ideal candidate will be able to work as part of a team and have a cheerful, outgoing personality.
We are committed to creating an inclusive working environment for everyone. We especially encourage applications from all underrepresented groups. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability

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