Customer Service Advisor

Hales Group are delighted to be supporting our client seeking a Customer Service Advisor based in Lowestoft on a 3 month temporary assignment.

You will be responsible for managing both inbound and outbound sales, as well as customer service communications, along with administrative tasks. Committed to surpassing customer expectations by delivering professionalism, expertise, and reliable advice and support.

Customer Service Advisor duties will include;

• Performing administrative tasks in response to customer orders and queries through calls and emails.
• Ensuring the accurate processing of customer orders, including order details and pricing, on a daily basis.
• Handling customer complaints and queries efficiently via email or telephone.
• Collaborating with other departments, carriers, and suppliers to meet customer needs and taking ownership of
customer issues.
• Performing administrative tasks in response to customer orders and queries through various channels such as
telephone calls and emails.
• Ensuring the accurate processing of customer orders, including order details and pricing, daily.
• Collaborating with team members, other departments, carriers, and suppliers to meet customer needs and
taking ownership of customer issues from inception to resolution. Handling customer complaints and queries
efficiently via email or telephone.
• Implementing the buyer facilitator framework to assist buyers in making informed purchasing decisions and
optimizing the conversion of order line calls.

The successful Customer Service Advisor will have demonstrable experience of the following:

• A positive “can do” attitude
• Good problem-solving skills
• Proven communication skills (written and verbal)
• Has the ability to construct well written emails to customers
• Works with a high level of integrity at all times when dealing with customers and others.

LOCATION: Lowestoft
HOURS: Full-Time, Mon to Fri with 1 in 3 Saturdays, 9am-1pm
TERM: Temporary for a minimum of 3 months
PAY: £11.44 per hour ( moving to £12.21 per hour from April 2025)

If you feel you have the relevant skills and experience to succeed in this position, please apply with your current CV.

Why work through Hales Group? All our Consultants are committed and qualified in what they do and have been
operating in Lowestoft for many years. We treat candidates as our customers and try to find the right job solution for you.
Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure
compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We
keep your name and address, and details of your application. If you do not want us to do this please contact your local
branch