Customer Service Advisor

We are currently recruiting a Customer Service Advisor on behalf of our client based in Worcester, with the potential to move into a permanent role following a successful trial period.

Key Responsibilities

Respond to a high volume of inbound and outbound customer enquiries across various communication channels.

Provide accurate and professional information regarding products, services, policies, and procedures.

Manage customer complaints with empathy and professionalism, ensuring timely resolution.

Accurately update and maintain customer data using internal CRM systems.

Troubleshoot customer issues remotely using problem-solving and persuasive communication.

Stay informed on company updates, products, and policy changes to deliver effective support.

Work collaboratively with internal teams to ensure a seamless customer experience.

Understand and anticipate customer needs, offering tailored solutions or escalating where necessary.

Ensure all customer interactions are compliant with data protection and company policies.

What We’re Looking For

Strong verbal and written communication skills.

Natural problem-solving ability with a calm, professional approach under pressure.

Ability to multitask, manage time effectively, and prioritise workloads.

Excellent attention to detail and a high degree of accuracy in handling customer information.

Willingness to learn new systems and adapt to evolving procedures.

A positive, empathetic, and customer-first mindset.

Comfortable working independently and within a collaborative team environment.

Working Hours

Full-time, 40 hours per week
Shift patterns:

Monday–Friday: 07:00–16:00, 08:00–17:00, 08:30–17:30, or 09:00–18:00

Saturday: 08:00–17:00

Sunday: 09:00–12:00
Includes 1-hour unpaid lunch and one 15-minute paid break.

Training is delivered on-site, with the potential to transition to a hybrid working model based on performance.

Rate of Pay

£12.88 per hour

To apply, please click the link or call (phone number removed), press option 2, and ask for Freddie