Insurance Advisor – Customer Service

Insurance Advisor – Call Handler – Customer Service

26-32k Fully dependent on previous experience.

Are you passionate about helping people and delivering exceptional customer service?
Do you want to build a career in the insurance industry with a supportive, ethical, and customer-focused company? If so, our client is looking for YOU!

Insurance expertise is desirable however if you come from a corporate Customer Service background they can train you to do the rest.

About the Role an Insurance Advisor – Call Handler – Customer Service

As an Insurance Advisor, you’ll be the first point of contact for customers, providing tailored insurance advice and solutions that meet their unique needs. You’ll play a vital role in supporting their business goals while maintaining the highest standards of service, professionalism, and compliance.

What You’ll Bring:

• GCSE-level education or above
  
  
• Experience in insurance or a strong desire to learn (they provide full training!)
  
  
• Confident IT skills – Microsoft Office, email, internet
  
  
• Strong communication, persuasion, and problem-solving skills
  
  
• A passion for excellent customer care
  
  Key Responsibilities of the Insurance Advisor – Call Handler – Customer Service
  
  
• Advise on and sell a range of insurance products
  
  
• Identify potential sales opportunities from customer interactions
  
  
• Ensure documentation and compliance are accurate and up to date
  
  
• Uphold FCA guidelines and ethical standards
  
  
• Maintain customer records with complete confidentiality (GDPR compliance)
  
  Why join our client?
  
  
• A respected name in the insurance industry with a long-standing commitment to ethical service
  
  
• Ongoing training and development, they invest in your success!
  
  
• Supportive leadership and a close-knit team environment
  
  
• Opportunities for progression
  
  
• Work that truly makes a difference to customers’ lives
  
  Our client values;
  
  
• Integrity, both in and outside the workplace
  
  
• A customer-first approach
  
  
• Openness, honesty, and clarity in communication
  
  
• A proactive and professional mindset