Job Title: Energy Caseworker - Somali Language
Location: Bristol
Salary: £27,121 per year pro rata
Job Type: Part term, Fix term contract (12 months)
About Us:
CSE is a charity founded in 1979, that helps people and organisations from the public, private and voluntary sectors meet the challenges of rising energy costs and climate change. We do this by giving advice, managing innovative energy projects and undertaking research and policy analysis.
About the role:
The main aim of this role is to provide energy and income maximisation advice to Somali speaking householders in their first language face to face, by phone and at their home. This will include providing information to help householders to access appropriate support, give administrative support to the delivery of projects, provide in-depth support to householders and to maintain accurate and detailed records of all interactions with householders.
Duties and Responsibilities:
An applicant appointed to the role will be expected to:
Engage with local Somali households who need help with their energy issues. Depending on demand the post holder may be required to work with householders outside of the Somali community.
Interpret and translate information and materials to advise and support Somali speaking clients.
Reduce the financial hardship and stress of households in fuel poverty by supporting their access to lower tariffs, grants for heating and insulation improvements and income maximization. This is also to identify energy improvements that can be made to the home and refer to installers to install them.
Improve the wellbeing and safeguarding of households in fuel poverty whose health conditions are exacerbated by living in a cold home.
To communicate with householders clearly, confidently and persuasively using appropriate language and style for target audience. Listening carefully, responding empathically, building rapport and trust, checking for understanding, empowering and motivating.
To deliver complex casework over a period of time with minimal support. Giving advice to people in their own homes and at events, community and neutral venues.
To adhere to CSE's data recording protocols, processes and procedures and to maintain appropriate client confidentiality at all times.
To use resources (including your time) efficiently and effectively
To keep up to date with information required for role, seek opportunities to develop relevant skills and capabilities and share knowledge readily with others to support their development and work delivery.
To plan and prioritize your workload to achieve high standards, meet agreed deadlines, adjusting readily to suit changing circumstances.About you:
Essential attributes for this role include:
Minimum Maths and English GCSE or equivalent.
Experience of giving advice.
Experience of customer service.
Experience of taking a lead on the delivery and coordination of project-based activity.
Ability to communicate fluently both verbally and in writing in Somali.
Ability to respond to vulnerable clients in a respectful and engaging manner.
Ability to present complex information in an accessible and appropriate manner.
Ability to actively listen to correctly identify the support needs of client.
Ability to work in a team and able to identify areas where their skills complement others.
Ability to maintain admin systems independently and accurately.
Able to work independently and use own initiative.
Highly organised at managing time and workload.
Skilled in use of MS Office applications including Word, Excel and Outlook.Please click the APPLY button to complete application form.
Candidates with experience or relevant job titles of Energy Assistance Specialist, Energy Support Coordinator, Energy Program Advisor, Energy Resource Consultant, Energy Services Navigator, Energy Efficiency Advocate, Utility Assistance Counselor, Energy Benefits Coordinator, Energy Program Case Manager, and Energy Access Facilitator may also be considered
