Head Concierge

Position: Head Concierge  

Location: Saffron Square, Croydon, CR0 2FT

Working Hours: Monday to Friday 11:00 – 20:00

Salary: £30,000 - £33,000 per annum (depending on experience)

Contract: Full-Time, Permanent

About Us:

Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principal of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients.

Benefits:

Westfield Health cashback plan
20 days of annual leave
Support your career development
Employee referral scheme
Team Uniform*
Discretionary bonus 

Job Description:

Saffron Square is a modern contemporary development boasting an iconic 43 storey tower situated in the heart of Croydon with excellent transport links into London and Gatwick Airport within 15 mins.

Saffron Square hosts approx. 800 luxury apartments and it is easily identifiable in the Croydon skyline. Saffron Square also benefits from a landscaped roof top garden and residents’ gym.

Key responsibilities include, but are not limited to:

Supporting the Development Manager with the day-to-day operational running of the estate, ensuring high site standards and the deliverance of exceptional customer service and the implementation of SOPs.
Managing the front desk in a hands-on role, this includes concierge duties such as managing parcels, issuing keys, responding to resident queries and complaints in a timely and professional manner.
Leading the onsite team, ensuring policies and procedures are being followed. Providing any additional support with training, development, guidance and reporting any issues to the relevant parties.
Carrying out health and safety inspections, daily audits, plant room checks and reporting as required. Also, ensuring any action points are attended to in a timely manner.
Overseeing contractors and ensuring Permits to Work are correctly completed and accompanied by Risk Assessments and Method Statements (RAMS).
Ensure the estate meets all Health and Safety Standards including cleanliness.
To co-ordinate the testing of equipment i.e. fire alarms, PAT testing etc.
To monitor CCTV and investigate or action any matters accordingly.
Liaise with residents and contractors regarding routine repair and maintenance requests. Monitor work to completion.
Attending meetings with the Development Manager as required and supporting with preparation.
Undertake the general duties as required by management and in accordance with industry best practise. 

Please Note: Comprehensive guidance and support will be provided to ensure your success in this role.

What We Ask From You:

Ideally you will have experience working in a similar supervisory role in the residential block property management sector.
Strong leadership and staff management experience, you will have the ability to lead and inspire a team
Excellent communication skills in both written and verbal; you will be liaising with stakeholders across the board.
Proficient IT Skills
Strong Multi-Tasking Ability 

For further details about this position or to gain deeper insights into Premier Estates, please visit our