IT ENGINEER Alcema

Alcema are a Principal Contractor, serving the Public & Private Sectors creating New Energy Efficient Buildings, carrying out large scale Refurbishments / Fit-Outs and providing Fire Safety Services and Remediations in Education, Healthcare, Commercial and Leisure industries, as well as Public and Private Office & Residential Buildings.

THE ROLE

Through continued growth we are seeking a skilled IT Engineer to join our vibrant team.

You will provide on-site technical support, troubleshooting, and maintenance for a wide range of IT systems and equipment across London, South East and Midlands, although largely at our Head Office, Bourne End, Bucks.

Working with the IT Manager you will play a pivotal role in resolving technical issues, implementing solutions and delivering exceptional service to our staff, ensuring their technology needs are met with professionalism and expertise.

KEY ACCOUNTABILITIES

• Pre site surveys (desktop) for connectivity, network coverage to ascertain equipment selection
• Pre installation site visit – liaising with project team to understand IT package requirements and optimised IT infrastructure layout specifications
• Procurement and preparation of equipment, in conjunction with external provider
• Confirmation of IT profiles (for onboarding set up) to external provider
• Testing of equipment and software applications (during set ups) Teams, Cloud Server etc.
• Preparation of RAMS for the on site installation
• Arranging agreed installation dates with construction project teams and taking all necessary equipment to site
• Supervising installation, including CAT 6 cabling, power cables & switches, set up of routers, starlink, aerials (internal / external), MFP’s, screens, PC’s, microphones, cameras etc.
• Construction site staff training on installed equipment with regular visits throughout duration of project to train new users / troubleshoot common themes
• Dismantle of IT equipment at end of construction projects, returning all equipment to HO, reviewing equipment for maintenance / upgrades etc.

Working with External Consultant / Helpdesk

• Responding to incidents / requests that are escalated from the helpdesk
• Manage user change requests (new software, additional file access etc) within provided guidelines
• Liaise with internal teams on updates of helpdesk tickets
• Working proactively to seek to reduce the number of service requests through regular root cause analysis
• Logging calls to third suppliers (Datto Workplace, ViewPoint, Foxit, Sharp etc) and chase for resolutions where response agreements are breached
• With consultant Account Manager / Project Managers improve knowledge share across helpdesk to implement rollout updates as directed by IT Manager
• Assist with the maintenance of accurate asset management

Maintenance

• Provide optimal availability of IT equipment and resources to all staff
• Test and evaluate new technology and software
• Issue / install software ensuring licensing and version control arrangements are complied with
• Assist in administration of Active Directory, Microsoft 365 and deployment of applications such as InTune, (Soti) Mobi Control, Azure etc.
• Assist in the build, maintenance and deployment of PCs (with external consultant)
• Ensure effective security arrangements are in place such as patches, virus protection and security of physical devices, with external consultant
• Diagnose and resolve hardware and software faults and ensure that all components comply with configuration management procedures, logging all changes and actions
• Install/uninstall IT equipment and software and arrange for specialist transportation / storage where required (MFP’s)
• Ensure IT work areas including communications cabinets, server rooms, patch panels and storerooms are clean, tidy, safe and secure and maintain accurate records of cabling for patch management

Administration

• Maintain documentation and file structures (relating to role) and contribute to the development of best working practices
• Carry out administrative duties for the IT Manager, creating reports and spreadsheets as required
• Complete daily / weekly / monthly IT related tasks and processes as directed by the IT Manager

SKILLS, EXPERIENCE & QUALIFICATIONS (PRE-REQUISITE TO RECRUITMENT)

• 3 yrs+, fast paced environment with proven experience as an IT Service Engineer / IT Administrator or similar role
• Proficiency and analytical skills in troubleshooting and resolving hardware / software issues
• Experience in configuring and managing network devices, including routers, switches and firewalls and setting up and maintaining VPNs, LANs and WANs
• Experience with cloud services
• Understanding of cybersecurity principles and practices including threat detection and prevention
• Ability to monitor system performance and ensure system availability / reliability
• In-depth knowledge of IT related to a particular specialty
• Project Management skills to delegate tasks and monitor progress toward project completion
• CompTIA A+
• CompTIA N+
• Microsoft Certification
• Full clean UK driving licence
• Ability to work independently
• Enhanced DBS

Salary – dependent on experience

To join us in a dynamic work environment where your skills will be valued, and you will have the opportunity to develop, please email with your CV, cover letter and any additional info that may support your application.

Alcema Limited is an equal opportunities company and is committed to equality of opportunity for all staff and applications from individuals. An applicant will not be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation. We also follow the principles of the Armed Forces Covenant and support the Armed Forces Community.

#J-18808-Ljbffr