Microsoft CSP Billing Specialist

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.

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PURPOSE OF JOB:

To ensure that the Microsoft CSP billing operation runs efficiently and to time each month. To continually work with relevant teams to improve the process, resolve billing queries and related issues.

KEY RESPONSIBILITIES:

• Understand and demonstrate a high level of understanding of all programmatic and operational aspects of the MS CSP programme
  
  
• Provide internal and external support with regards CSP billing and invoice queries and resolve within defined SLAs
  
  
• Understand billing and operational changes to the programme and assist in implementing processes to manage them where necessary
  
  
• Assist with executing internal monthly CSP billing processes thus ensuring invoices are distributed in a consistent and timely fashion
  
  
• Working with the Billing Analyst with regards continuous investigation, analysis and improvement of CSP billing processes and become expert in this area
  
  
• Assist with training Account Managers and Sales support with basic and intermediate CSP billing training in line with role expectations.
  
  QUALIFICATIONS, EXPERIENCE, & SKILLS:
  
  Educational Qualifications:
  
  
• GCSE passes with minimum of A – C in Maths - ESSENTIAL
  
  Years of Experience
  
  
• 2 Years Finance/Billing Background - DESIRABLE
  
  CORE COMPETENCIES & SKILLS:
  
  
• Aptitude for data analysis
  
  
• Advanced excel skills
  
  
• Excellent verbal and written communication skills
  
  
• Attention to detail and accuracy
  
  
• Excellent time management and multi-tasking skills