Payment Advisor

Rochdale
9 months ago
Applications closed

Related Jobs

View all jobs

Client Accounts Coordinator

Client Accounts Coordinator

Credit Controller

Business Development Manager

Car Sales Executive

Are you a dynamic, results-driven professional with a passion for delivering exceptional customer service?

Join a national leader in motor finance and become an integral part of our high-performing Payment Support Team. This is a fast-paced, challenging role where exceeding targets and delivering outstanding outcomes for customers is the norm.

About Us

We pride ourselves on providing innovative motor finance solutions and unparalleled customer care. With over 50 years of industry expertise, we’re looking for exceptional individuals who thrive in a busy, results-oriented environment to help us continue delivering excellence.

About the Role

As a Borrowers in Financial Difficulties (BIFD) Agent, you’ll support customers experiencing financial difficulty and who have fallen behind on their motor finance payments. Your ability to understand individual circumstances, deliver tailored solutions, and consistently meet or exceed performance targets will be key to your success.

Key Responsibilities



Customer Service Excellence: Provide first-class support across inbound/outbound calls, emails, web chats, and other correspondence, ensuring a seamless experience.

*

Problem-Solving: Assist customers in financial difficulty, offering fair and appropriate solutions tailored to their needs.

*

Compliance & Professionalism: Issue regulatory notices and adhere to internal policies, including the Payment Support Manual and Customer Treatment Framework, in line with FCA guidelines and New Consumer Duty standards.

*

Team Collaboration: Thrive in a fast-paced team environment, consistently achieving service level KPIs and exceeding targets.

What We’re Looking For

We’re seeking a high-performing professional who thrives under pressure and consistently goes above and beyond in a challenging yet rewarding role.

Essential Skills & Experience

*

Proven High Performance: Success in a regulated collections or customer service environment, with a strong track record of meeting and surpassing objectives.

*

Target-Oriented: A results-driven mindset with experience exceeding KPIs.

*

Adaptability: Open to change and new ideas in a fast-evolving environment.

*

Technical Skills: Proficiency with Microsoft Word, Excel, and other key systems.

*

Attention to Detail: A meticulous and diligent approach to all aspects of your work.

Why Join Us?

We believe in recognising and rewarding talent. Here’s what we offer:

*

Flexible working: Hybrid model to support your work-life balance.

*

Competitive benefits: 25 days holiday plus bank holidays, private healthcare, and pension scheme.

*

Career growth: Be part of an exciting transformation journey and play a key role in shaping the future.

*

Well-being focus: Access to an Employee Assistance Program (EAP) and wellness initiatives.

*

Engaged culture: Regular engagement events and a supportive, collaborative environment

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Jobs

What Hiring Managers Look for First in UAV Job Applications (UK Guide)

Whether you’re aiming for roles in UAV design, robotics/controls engineering, autonomy & computer vision, flight test & certification, embedded systems, operations, ground control software, systems integration or regulatory compliance, the way you present yourself in an application can make or break your chances — and that often happens before the hiring manager reads past your first few lines. In the UK UAV/jobs market, recruiters and hiring managers scan applications rapidly. They look for relevant experience, measurable delivery, technical credibility, domain awareness and safety/regulatory understanding — often making a decision within the first 10–20 seconds. This guide breaks down exactly what hiring managers look for first in UAV applications, why those signals matter, and how to structure your CV, portfolio and cover letter so you get noticed — not filtered out.

Education

The Skills Gap in UAV Jobs: What Universities Aren’t Teaching

Unmanned Aerial Vehicles (UAVs) — commonly known as drones — are among the fastest-growing technologies globally. From infrastructure inspection and agriculture to emergency response, surveying, logistics and defence, UAVs are transforming how organisations gather data, deliver services and improve efficiency. In the UK, demand for UAV professionals is increasing rapidly. Yet despite a growing number of graduates with engineering, robotics or aerospace backgrounds, employers continue to report a persistent problem: Many graduates are not ready for real UAV jobs. This is not a reflection of intelligence or academic effort. It is a widening skills gap between what universities teach and what employers actually need in the UAV sector. This article explores that gap in depth — what universities do well, where programmes fall short, why the divide exists, what employers actually want, and how jobseekers can bridge the gap to build a successful career in UAVs.

Jobs Careers

UAV Jobs for Career Switchers in Their 30s, 40s & 50s (UK Reality Check)

UAVs (drones) have moved far beyond hobby flying. In the UK, they are now used every day for surveying, infrastructure inspection, construction progress, environmental monitoring, emergency response, film production, agriculture, offshore work & security. That growth has created a wide range of UAV job opportunities — and many of the most realistic routes into the sector are well suited to career switchers in their 30s, 40s & 50s. This article gives you a straight UK reality check on UAV careers: what roles genuinely exist, what training you really need, how long it takes to become employable, where the money is, what employers actually look for & whether age matters (usually far less than people assume).

🍪 We use cookies to enhance your browsing experience on our website. By continuing to use this site, you consent to the use of cookies as described in our Cookie Policy. You can review our Cookie Policy for more information.