Presales Engineer

Description:The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high quality products, solutions, and services. The Pre-Sales Engineer will be engaged with not only our Tech, Sales, Marketing and Operation Departments, but also external clients such as distributors, system integrators, installers, end-users, and other clients, to improve Dahua business performance and reputation and ensure healthy sustained business growth.

Main Responsibilities:

• Provide technical support and advising on all aspects of video surveillance equipment for sales staff and customers, including responding to customers on technical problems, cooperating with R&D on troubleshooting and doing integration with third party companies, both VMS and CCTV hardware.
• Maintain good relationship with distributors, system integrators, and installers, and listen to their feedback on our products.
• Maintain efficient communication with the Headquarter in terms of new product lines and other technical issues.
• Carry out site surveys, customer training/demos, project support and product promotion to the market; and provide product pre-sales promotion, including introducing new product features to Channel Customers, helping customers to select products and working with sales staff for sales target.
• Test and diagnose faults and undertaking repair of video surveillance equipment.
• Provide product training to technical engineers for our channel customers and helping them to improve the standard of their technical knowledge.
• Providing demand consolidation, gathering product information and feedback from the market and reporting back to the product department for product improvement and plan.
• Providing project support, including proactively helping customers prepare tender documents, and making project tenders according to the required standards.
• Brand promotion, cooperating with Dahua Marketing Team with regards to promotional materials for customers in order to develop the company's business.
• Participate in training sessions for new starters in the Technical Department to ensure they are familiar with Dahua products and solutions.

Key Attributes:

• Full clean UK driving license;
• Right to work in the UK;
• Prior experience in a technical support role;
• Good customer service skills and communication skills;
• Strong knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network and industrial drone products.
• The ability to learn new technologies fast;
• Initiative, honesty and integrity.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Appliances, Electrical, and Electronics Manufacturing

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