Regional Estates Manager - PBSA

VS/7672

Regional Estates Manager

37.5 hours per week 9am – 5.30pm

£50,000 – 54,000 per annum plus 7.5% performance bonus

My client is a market leader in the PBSA market. They have a fantastic opportunity for a Regional Estates Manager.  If you are currently a Regional Building Services Manager looking for a move or a Building Services / FM Manager or Supervisor looking for your next career move, please keep reading! 

You will be an integral part of the operational delivery of maintenance, PPM and compliance services.  Working in an area covering Glasgow, Edinburgh, Aberdeen, Durham, Newcastle and York with around 4500 beds.  You will report into the National Estates Manager and be responsible for the delivery of day-to-day & major repairs, planned preventative maintenance and compliance activities. You will provide technical expertise within your region, driving improvements and offering a first-class service to our customers.  You will be visible, accountable and customer focused, ensuring the services we provide offer value for money, are of good quality and are aligned with our values and objectives.

Key Results:

Responsible for the delivery of all property, health & building safety services, including:

Day-to-day responsive and major capital repairs
Planned Preventative Maintenance
Statutory compliance
Building safety
Organisational health & safety
Resident wellbeing
As the Regional Estates Manager, you will:

Be responsible for the delivery of day-to-day responsive and major capital repairs in line with relevant KPI’s, programmes and service standards
Ensure planned preventative maintenance and statutory compliance activities are carried out as scheduled, and that any recommendations / observations are delivered within target timescales
Take full responsibility and manage all assigned cases from start-to-finish whilst ensuring that appropriate stakeholders, customers and databases are updated regularly
Carry out pre-inspections and building surveys to identify defects including preparation of detailed reports, specifications and cost estimates where necessary to ensure the appropriate remedial works are undertaken and all current and applicable regulations are complied with
Be visible and solution focused, working alongside customers and colleagues as the operational lead in your region, promoting the service as trustworthy, collaborative and accountable
Provide regular technical training and mentoring to caretakers and maintenance supervisors
Ensure budget responsibilities are met and spend is maintained within allocated budgets as well as feeding into forecasting and efficiency plans
Support the operational contract administration and management of supply chain partners, ensuring KPI’s are met, VfM achieved, quality delivered and satisfaction improved
Stay up to date with changes to legislation and regulation changes in relation to statutory compliance
Manage relationships with stakeholders
Investigate and respond to all relevant complaints and escalations ensuring that timescales are met and lessons learned to improve services
Collaborate with stakeholders to help inform cyclical and capital investment programmes
Form part of the property services out of hours rota.
Success Metrics:

Improved customer satisfaction 
Excellent stakeholder and customer management
Improved value for money and quality of services 
Adherence to budgets and forecasts 
Maintaining compliance with all regulatory and statutory requirements.
Delivery of the company’s Wining Metrics within target, with particular focus on internal and external compliance.
Who we’re looking for:

An accomplished property services manager / Supervisor with excellent communication, negotiation and collaboration skills, which generates confidence and respect with a wide variety of audiences
Accountable, responsible and motivated to do the right thing
A problem solver, able to work independently at pace and under pressure, but with a strong approach to teamwork 
A team player, who puts the interests of the organisation and its customer first
A customer service champion 
You will have:

Extensive experience in building maintenance and facilities management, preferably within the residential sector
Experience in managing an extensive, complex and varying caseload, with projects from inception to completion
Experience managing supply chain partners to drive VfM, efficiency and a culture of continuous improvement
Strong approach to teamwork and the ability to collaborate and step-up to help the organisation achieve its purpose
The ability to work independently, exercising good initiative and judgement
Excellent written and verbal communication skills
Proven time management and prioritisation skills
Ability to work under pressure and meet deadlines
Up to date knowledge of Health & Safety and other relevant legislation 
Ability to achieve results and deliver challenging objectives
Excellent IT skills
Experience preparing and delivering persuasive, high quality, written and verbal reports and presentations as well as ability to write, disseminate and assess detailed technical reports.
Qualifications Required:

Degree in Building Surveying or similar technical qualification (HND HNC) or relevant experience;
H&S qualification, NEEBOSH, IOSH or equivalent (preferred)
Professional Membership (preferred)
In the first instance please apply by forwarding your CV

Please contact Vicky at our Manchester office

Ritz recruitment – Employment Agency