Sales Focused Retention Advisor B2C
Suits Me Limited
Office based, Knutsford, Cheshire WA16 8RB
Department: Customer Outreach Team
£22,000 per year basic + uncapped earning potential bonus scheme (realistic OTE upwards of £50k per year)
Benefits: 6 weeks paid holiday + bank holidays, performance bonus, uncapped potential, training program, Career development opportunities. Free parking.
Job Type: full-time, permanent
Key Responsibilities:
Outbound Customer Retention Calls:
Conduct targeted outbound calls to existing customers and account applicants with the primary goal of retaining/converting them as active account holders.
Utilise effective communication and persuasion skills to address customer concerns, offer solutions, and highlight the value of our products/services.
Customer Relationship Management:
Build and maintain positive relationships with customers, understanding their needs and preferences.
Identify opportunities to upsell products/services to enhance customer satisfaction and company revenue.
Sales Performance:
Meet and exceed retention targets, contributing directly to the overall growth of active customers for the company.
Consistently achieve and exceed KPIs, demonstrating a proactive and results-driven approach.
Qualifications and Skills:
Sales Experience:
Proven track record in a sales environment, demonstrating the ability to meet and exceed targets.
Experience in retention or customer relationship management is a strong asset.
Communication Skills:
Excellent verbal communication skills with the ability to articulate product benefits and address customer concerns effectively.
Motivated and Ambitious:
Driven and ambitious individual with a strong work ethic and a passion for achieving personal and team goals.
Adaptability:
Ability to adapt to changing customer needs and industry trends, adjusting sales strategies accordingly.
Team Player:
Collaborative attitude with a willingness to contribute to the success of the team and the company.
About Suits Me:
Suits Me is an ethical and cutting edge fintech business based in a rural setting near Knutsford, Cheshire. We are an award-winning alternative banking solution with financial inclusion and equality of opportunity sitting at the heart of the business.
Suits Me operates within both B2B and B2C sectors in the UK and is currently working towards European expansion.
For our account holders, we offer an alternative to traditional bank accounts with a contactless Mastercard, a full range of features and cashback rewards. For businesses, Suits Me offers a payment solution providing the UK’s only specialised client portal allowing recruiters and employers to open accounts for their employees and candidates within minutes.
Join our team and be part of an exciting journey to drive sales growth and customer satisfaction. Together, we will shape the future success of our company by expanding our customer base and ensuring long-term customer relationship