Customer Services

Key Responsibilities

• Handle inbound customer calls and trade counter enquiries
  
  
• Convert enquiries into sales, including upselling and cross-selling
  
  
• Follow up on quotes and customer enquiries
  
  
• Overcome objections and close sales effectively
  
  
• Provide accurate product and service information
  
  
• Resolve customer complaints efficiently and professionally
  
  
• Deliver exceptional customer service at all times
  
  Key Skills & Competencies
  
  
• Excellent communication skills – both written and verbal
  
  
• Strong listening and questioning abilities
  
  
• A natural problem solver with a proactive attitude
  
  
• Results-driven and competitive mindset
  
  
• Confident and persuasive with the ability to close sales
  
  
• Ability to build strong customer relationships
  
  
• Works well independently and as part of a team
  
  What We Offer
  
  
• Quarterly sales and loyalty bonuses
  
  
• 28 days holiday (including bank holidays)
  
  
• Auto-enrolment pension scheme
  
  
• PerkBox employee rewards platform
  
  
• Birthday gift
  
  
• Company pension
  
  
• Free on-site parking
  
  
• Employee and store discounts