Delivery Support Manager

Delivery Support Manager

Salary: £28,800 - £37,425

Location: Cambridge, Hybrid

Contract: Fixed term until July 2026, Full time (35 hours per week)

Play a vital role in delivering high-quality, digitally driven assessment products that impact learners worldwide. If you're detail-focused, process-savvy, and passionate about improving educational outcomes, this is your opportunity to drive operational excellence and support innovation at a global scale.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About the role

As Delivery Support Manager in our Multi-Level Testing (MLT) team, you will support the efficient, effective, and customer-focused delivery of English language tests like Linguaskill. You will collaborate with global stakeholders, contribute to continuous improvements, and help ensure our processes meet the highest standards. This is an exciting opportunity to apply your eye for detail, your drive for process excellence, and your passion for improving education worldwide.

Key responsibilities include:

• Supporting day-to-day delivery operations across examiner management, customer communications, and candidate feedback.
  
  
• Managing documentation, updating training platforms, and assisting with complaints and compliance.
  
  
• Coordinating marking and results activities, including malpractice reviews and appeals processing.
  
  
• Collaborating with internal teams and external centres to ensure seamless test delivery.
  
  
• Contributing to projects and continuous improvement initiatives aimed at increasing efficiency, customer satisfaction, and regulatory compliance.
  
  About you
  
  You're a confident communicator with a logical mindset, high attention to detail, and a strong sense of ownership. You thrive under pressure, adapt quickly to change, and enjoy working collaboratively to support others.
  
  To succeed in this role, you'll need:
  
  
• Intermediate knowledge of Microsoft Office tools (Outlook, Word, Excel, Teams)
  
  
• GCSEs (or equivalent) in English and Maths at Grade C or above, or relevant business experience
  
  
• Experience working across multiple systems and managing documented processes
  
  
• A background in providing excellent customer service and driving process improvements
  
  
• Strong data handling, communication, and problem-solving skills, with the ability to work both independently and as part of a team
  
  If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
  
  Rewards and benefits
  
  We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
  
  
• 28 days annual leave plus bank holidays
  
  
• Private medical and Permanent Health Insurance
  
  
• Discretionary annual bonus
  
  
• Group personal pension scheme
  
  
• Life assurance up to 4 x annual salary
  
  
• Green travel schemes
  
  We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
  
  Ready to pursue your potential? Apply now.
  
  We review applications on an ongoing basis, with a closing date for all applications being 1st June although we may close it earlier if suitable candidates are identified. Interviews are scheduled to take place on 5th June.
  
  Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
  
  Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.
  
  Why join us
  
  Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
  
  Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
  
  We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
  
  Delivery Support Manager