Help Desk / Technical GDS Support

Are you experienced within the Travel Industry and knowledgeable of all things flight / GDS? Do you have a strong understanding of Travelport, amongst other CRS systems? We have the role for you!

We are working with a well-established Corporate / Leisure Travel association, who are looking for a GDS whizz, to join the team within a Support Specialist position in London.

This position provides all levels of GDS and technical product support to the companies advisors and internal departments, requiring assistance to resolve issues that could affect multiple points of the support structure.

The role:

• Support queries raised to the GDS Help Desk (Service desk)
• Assist with GDS related questions (Formats, workflow, processes and configurations)
• Manage all new advisors onboarding and offboarding (Agency implementations)
• Set up new corporate clients (create profiles-Sabre/Client Base/Umbrella Faces)
• Support Implementation of new client OBTs/BTA cards
• Create bespoke solutions (processes/scripts) as required by the business to support internal or Advisor needs.
• Support new product developments and rollouts that encroach on the GDS.
• GDS Software installation & support
• Support GDS Hotel rate code loading and ongoing maintenance
• Set up / troubleshoot bespoke itinerary configurations (TripCase / Navitas Itin-X)
• Manage/Support all processes that flow into/out of the GDS (this includes Advisor processes front end, through to our back-offices (Dolphin/Agresso Net Suite)
• Identify and share changes and updates related to the GDS with operational leaders.
• Set up / Support Sabre Red apps and scripts.
• Set up / Support Galileo Navitas products.
• Scriptwriting (Smart buttons-Travelport, Workflows-Sabre, Smartflows-Amadeus
• Support Compleat (mid-office) updates where required.
• Support GDS audits as and when required.
• Support questions and troubleshoot for all GDS & GDS Tools
• Evaluate and escalate where training needs are identified (Advisors).
• Evaluate and escalate issues to IT and other operational teams where necessary.
• Keep up to date with all changes to procedures/processes within the Travel Technologies team and other operational teams.
• Ensure that all internal process documents are kept up to date.
• Identify and share improvements suggestions to processes and procedures within the operations team / wider UK teams to enhance advisor and internal team processes.

The person:

• Advanced knowledge of the travel industry is essential.
• 3 -5 years' experience (fully proficient) working with Travelport (back end)

• Travelport script knowledge essential - Smart Buttons preferably
• Thrives in a fast-paced environment and can easily adapt to the rapidly changing priorities of the business.
• Ability to move projects and share updates in a timely manner with the project owner.
• Ability to manage multiple projects/tasks simultaneously and prioritize own workload.
• Excellent oral and written communication skills are essential.
• Must have exceptional customer service skills.
• Flexibility to support the needs of the business.

The package:

• A salary of circa £40,000 (depending on experience)
• Hybrid working (Lovely West End offices) - fully remote also considered for the right candidate
• Statutory Pension Scheme
• Annual Leave Entitlement: 25 days plus 8 public holidays
• Medicash Level 2
• BUPA Dental Level 1
• Discretionary Bonus of 5%
• Life Insurance 2 x Annual salary
• Health Assured EAP

Interested?

Please click APPLY or contact