Communications and Income Officer

Migrant Help have an exciting opportunity to recruit a Communications and Income Officer to join our team!

Location: Homebased

Contract:  Permanent

Salary: £33,590

About us: 

Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential.

The Communications and Income Officer role:

Part of the Communications team, the Communications and Income Officer is a new and exciting role at Migrant Help. You will support the planning, coordination, and delivery of marketing and income generation activities through digital and print marketing, campaigns, donor stewardship and events. You will develop excellent communications and marketing materials for bids and tenders, and corporate partners, and you will support to elevate and promote fundraising campaigns, attract new donors, and strengthen relationships with existing individual supporters.

If you have demonstrable experience supporting fundraising goals through communication work with the ability to see the bigger picture, and are looking for an exciting role that makes a difference, we’d love to hear from you!

Key responsibilities of our Communications and Income Officer:

Act as the ‘bridge’ between the Communications team and Income and Partnerships team to ensure fundraising priorities are reflected in content calendars and messaging strategies to maximise fundraising impact.

Acting as a key liaison between the Communications and Income and Partnerships teams, you will help maximise fundraising through various streams

Develop donor centred collateral to support the Income and Partnerships team with income generation across all areas.

Develop excellent content to enhance bids and tenders’ applications, and pitches to corporate partners including photos, case studies and audio-visual content.

Support with the development of targeted marketing content to promote fundraising campaigns and events across all relevant channels, including social media, email, website, and print.

Support with communications consistency across all donor touchpoints.

Support digital fundraising campaigns through content creation, scheduling, and outreach.

Support with monitoring engagement metrics and campaign performance to inform future strategies.

Support with managing online fundraising pages and social media content.

Assist with email marketing initiatives using platforms such as Dotdigital, Microsoft 365 CRM database.

Update fundraising-related website content, including landing pages and event news.

Assist in the planning and delivery of fundraising campaigns (e.g., appeals, donor acquisition, events).

Prepare and produce compelling fundraising collateral such as donor packs, designing funding propositions, client stories and case studies, sponsorship proposals, and impact reports.

Assist with donor stewardship communications, ensuring that ongoing donor engagement is consistent with fundraising efforts, helping to build long-term relationships and maximise donor retention.

Monitor fundraising performance metrics, providing feedback to the communications team on how messaging, campaigns, and content can be adjusted to better support fundraising objectives.

Support the mapping and implementation of donor journeys for new, repeat, and major donors.

The experience and skills you need to become our Communications and Income Officer:

Strong interest in communications, marketing and fundraising with a passion for driving support for the charity’s mission.

Experience, or a strong understanding, of how marketing and communications can drive fundraising success.

Proactive in identifying opportunities for communications to support and push forward fundraising.

Excellent written and verbal communication skills with the ability to craft persuasive messages that resonate with donors.

Familiarity with email marketing software (e.g., Mailchimp, Dotdigital) and basic knowledge of donor Microsoft 365 CRM platform.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:  

This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must:

Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)

Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

These are some of the benefits we offer:

Our working week is 35 hours per week offering flexibility and work life balance

Enhanced family friendly provisions

Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).

Option to buy or sell up to 5 days of annual leave

Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.

Wellbeing support.

Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

Closing Date: 30th July 2025

If you are interested in becoming our new Communications and Income Officer, please click 'APPLY' today. We look forward to hearing from you!

As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence.

Migrant Help is proud to be an equal opportunities employer