Consultant User Researcher / Service Designer - Ireland Wide

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.

We are currently working with our client, Deloitte Ireland.

At Deloitte, we make an impact that matters for our clients, our people, our profession, and in the wider society by delivering the solutions and insights they need to address their most complex business challenges.

On behalf of Deloitte, AMS are looking for a Consultant User Researcher/Service Designer for an initial 9-week contract on a high-profile public sector healthcare project. The role will involve Ireland-wide travel with all expenses covered.

Purpose of the Role:

Join one of the world's leading consulting firms, Deloitte, on a high-impact engagement focused on improving service experiences through design-led thinking. This is a fantastic opportunity for a Consultant-level User Researcher or Service Designer to join a fast-paced, strategic project aimed at uncovering real user needs and shaping better systems.

You'll be working closely with cross-functional teams and stakeholders, facilitating workshops and translating insight into meaningful service improvements. The role offers a rare chance to collaborate across multiple regions in Ireland - with all travel expenses fully covered - and contribute to a visible, purpose-driven piece of work.

As a User Researcher/Service Designer you will be responsible for:

Lead and facilitate collaborative workshops and co-design sessions with stakeholders and users.
Conduct user research to surface insights and map current experiences and pain points.
Translate research findings into actionable recommendations and service design artefacts.
Review and analyse existing systems and processes to identify opportunities for improvement.
Collaborate with multidisciplinary teams to deliver strategic, user-centred solutions.
Present findings and design concepts to internal and client stakeholders clearly and persuasively.Travel to client sites across Ireland as part of a hands-on, field-driven design approach.

What we require from the candidate:

Strong facilitation and workshop leadership capabilities.
Solid understanding of design thinking and service design methodologies.
Excellent interpersonal and stakeholder management skills.
A strategic mindset with the ability to connect user needs with organisational objectives.
Strong analytical ability to assess systems, journeys, and data.
Prior healthcare industry experience is a plus, but not a requirement.
Comfortable with travel across Ireland; expenses fully reimbursed.This is a great fit for someone looking to do meaningful, visible work within a well-supported and prestigious consulting environment, while also building connections across multiple regions and domains.

Next steps:

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business