Head of Account Management

The primary liaison between TVS and our clients’ management teams, the Account Management function is responsible for client retention, growth and contract adherence. Account Managers hold the ultimate responsibility for the commercial performance of our contracts and work with various departments across the business to bring together an excellent customer experience through service, new solutions and value to maintain strong relationships. The team has a commercial focus and plays a key role in shaping the path of our business through strategy and solution development.

Main Duties & Responsibilities:

• Act as the senior point of contact for your portfolio of clients, while building and nurturing trusted, long-lasting relationships.
  
  
• Collaborate with our business development team to ensure the clients are taking the full breadth of our services. Develop strategies to grow existing accounts, whilst ensuring quality and cost-effective services. Understand and develop increased share of wallet.
  
  
• Gain a deep understanding of the client’s needs and what they expect from TVS.
  
  
• Use your outstanding communication skills to present to and influence key stakeholders in TVS with clients.
  
  
• Identify and attend industry and networking events to grow network.
  
  
• Build and maintain strong relationships with internal stakeholders within TVS SCS.
  
  
• Develop industry intelligence, insights and knowledge.
  
  Though this position would be primarily office based at Chorley, applicants must be willing to travel and at times work from other locations, overnight travel and international travel will be required from time to time.
  
  Required Knowledge, Skills, Qualifications, and Experience:
  
  Essential
  
  
  • Experience in the delivery of contract performance and financial targets.
    
    
  • Demonstratable strengths in understanding the customer needs.
    
    
  • Strong experience in delivering exceptional customer experiences.
    
    
  • Energetic and enthusiastic to create change.
    
    
  • Determined, empathetic and persuasive.
    
    
  • Strong interpersonal skills.
    
    
  • Analytical, numerate, able to articulate detail at a macro-level.
    
    
  • Strong influencer.
    
    
  • Excellent verbal and written communication skills.
    
    
  • Applicants must have a valid driving license.
    
    Preferred
    
    
  • Leadership and / or prior management of team members, preferably in a commercial setting.
    
    
  • Experience in a complex supply chain environment.
    
    
  • Experience managing SaaS solutions customers.
    
    
  • Support in the delivery of performance and financial targets, including budgetary cost control
    
    
  • Commercial, purchasing, supply chain and/or operational background
    
    In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.
    
    Your package will include:
    
    
  • Competitive Salary and pension scheme with life assurance
    
    
  • 25 Days Holiday (plus 8 statutory Bank Holidays & discretionary holiday buying scheme)
    
    
  • Employee Assistance Programme supporting wellness with immediate access to:
    
    
    1. GP consultation and second opinions
       
       
    2. Mental health support
       
       
    3. Financial and Legal support
       
       
    4. Wellbeing and healthy living support
       
       
  • Employee referral scheme with financial reward
    
    
  • Training relevant to your role
    
    
  • Pass scheme (£100 to undertake training of your choice)
    
    
  • Subsidised canteen
    
    
  • Company car / car allowance
    
    At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.
    
    If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.
    
    TVS have signed the Armed Forces covenant and are a forces friendly employer