Be at the heart of actionFly remote-controlled drones into enemy territory to gather vital information.

Apply Now

Head of Travel Customer Service Delivery

Fleet Street
8 months ago
Applications closed

Related Jobs

View all jobs

Sales Director – Timber Building Products

Sales Director – Timber Building Products

Head Of Engineering

Head Of Engineering

Data Analytics Analyst

Mortgage Advisor

Head of Travel Customer Delivery

Base Salary to £60,000 + Bonus and Great Benefits

Hybrid - Central London

Our client is a fast-growing luxury travel company who specialise in worldwide bespoke travel itineraries.

They create unforgettable tours which are focused on personalised design, authentic experiences, and responsible travel.

Due to growth, they are now recruiting for a Head of Travel Customer Service Delivery.

This is a newly created pivotal role which will focus on enhancing the experience and loyalty of repeat clients, driving higher conversion rates and retention.

Working in conjunction with the head of sales and travel teams, the role will involve the analyse every aspect of repeat client interactions and identifying opportunities to refine and elevate their journey.

To be considered for the role, candidates must have previous senior travel luxury industry experience with customer services or sales working with HMW clients.

This role is offered on a hybrid basis - Central London

Head of Travel Customer Service Delivery Responsibilities:

Develop and implement strategies that elevate the experience for repeat and referral clients, ensuring each journey surpasses the last.

Analyse communication(written and verbal) and recommend improvements to maximise conversion rates and enhance client engagement.

Provide actionable insights and recommendations to senior leadership to shape elevated service guidelines for repeat and referral clients.

Establish and refine minimum standards for repeat and referral clients to ensure a consistently elevated experience for repeat travellers.

Identify and address patterns in non-converted repeat enquiries, driving targeted improvements to boost overall conversion rates.

Directly engage with non-booking repeat clients (2+ trips) to understand their experience, share insights, and shape future interactions.

Head of Travel Customer Service Delivery Experience Required:

Previous management in sales and client service, ideally with HNWIs in luxury travel is essential

Strong skills in resolving complex client complaints.

Analytical expertise for interpreting data and identifying trends.

Exceptional communication skills with a diplomatic approach.

Stakeholder management experience and ability to align cross-departmental objectives.

Resilient, solution-focused mindset with commercial acumen.

Passion for continuous learning and improvement.

Head of Travel customer Delivery Salary and Benefits:

Competitive base salary to £60,000 depending on experience

Annual bonus up to 15% based on key KPIs.

Flexible working policy.

25 days of annual leave plus bank holidays.

Familiarisation trips to experience the company's offerings.

Collaborative and inclusive workplace.

Hybrid working

Dog friendly office

To apply for the Head of Travel Customer Delivery role, please email your CV and a member of the team will be in contact to discuss your application

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Jobs

Why UAV (Drone) Careers in the UK Are Becoming More Multidisciplinary

Unmanned Aerial Vehicles (UAVs), commonly known as drones, have seen rapid adoption across sectors in the UK — agriculture, logistics, inspection, mapping, delivery, search & rescue, environmental monitoring, media, defence, and more. As UAV use proliferates, the roles supporting them are shifting. Modern UAV careers are no longer just about aerodynamics, electronics or autopilot algorithms. They now require knowledge of law, ethics, psychology, linguistics & design — because flying machines in public airspace must be safe, trusted, legal, intuitive and well communicated. In this article, we’ll explore why UAV careers in the UK are becoming more multidisciplinary, how those allied fields intersect with UAV work, and what job-seekers & employers should do to adapt.

Jobs

UAV Team Structures Explained: Who Does What in a Modern UAV Department

Unmanned Aerial Vehicles (UAVs), commonly called drones, are transforming industries across the UK—from agriculture, surveillance, mapping, and inspection to logistics, environmental monitoring, and emergency response. UAV systems combine hardware, embedded systems, controls, autonomy, sensors, communications, regulatory / airworthiness, and operations. As the UAV ecosystem grows, companies need team structures that ensure safety, reliability, regulatory compliance, and operational readiness. If you are applying for UAV roles via UAVJobs.co.uk or building a UAV team, this article will help you understand the roles typical in a modern UAV department, how they collaborate throughout the UAV lifecycle, what skills and qualifications employers expect in the UK, what salaries look like, common challenges, and best practices for structuring teams that deliver capable UAV systems.

Jobs

Why the UK Could Be the World’s Next UAV Jobs Hub

Unmanned Aerial Vehicles (UAVs), also known as drones, are transforming the way we survey landscapes, inspect infrastructure, deliver goods, monitor the environment, assist emergency services, and even engage in filmmaking. Their increasing adoption has opened up a wide variety of technical, regulatory, operation, and creative roles. In the UK, the UAV sector is growing rapidly. From regulatory advancements to commercial adoption, the environment is becoming more favourable for UAV innovation. Universities are expanding research, companies are developing novel UAV systems, and government initiatives are supporting testing and deployment. For professionals interested in flying, engineering, data analysis, software, or operations, the UAV field offers exciting opportunities. This article explores why the United Kingdom is well positioned to become a global UAV jobs hub, what the current landscape looks like, what roles are in demand, challenges to overcome, and what must happen for the UK to lead in UAV careers.

🍪 We use cookies to enhance your browsing experience on our website. By continuing to use this site, you consent to the use of cookies as described in our Cookie Policy. You can review our Cookie Policy for more information.