Outbound Customer Services Advisor

Outbound Customer Services Advisor

Swindon

Initially temporary with permanent potential

Monday to Friday 37.5 hours per week – Requirement to work weekends on rota basis

Salary is dependent on experience

We are currently recruiting for an Outbound Customer Services Advisor to join our client based in Swindon.

Principle Accountabilities

Outbound Sales:

• Engage with new leads to initiate conversations
  
  
• Prior experience in outbound calling is highly desirable, as this constitutes approximately 70% of the role.
  
  
• Identify customer needs and propose suitable solutions.
  
  
• Consistently achieve and exceed assigned targets and KPIs.
  
  
• Maintain accurate and detailed records of calls and sales activities in the CRM system.
  
  
• Proactively follow up on leads generated through marketing campaigns.
  
  Inbound Customer Support:
  
  
• Handle incoming calls from customers with a proactive approach to understanding their requirements.
  
  
• Resolve customer concerns promptly and effectively, maintaining high levels of satisfaction and encouraging positive Trustpilot reviews.
  
  
• Provide professional and courteous service to both new and existing customers via telephone and email.
  
  
• Identify opportunities for lead generation during customer interactions.
  
  
• Perform occasional administrative tasks as required.
  
  About you
  
  You will have:
  
  
• Proven experience in a sales role, ideally with both inbound and outbound responsibilities.
  
  
• Excellent verbal communication and active listening skills.
  
  
• Strong negotiation and persuasion abilities.
  
  
• Proficiency in basic IT systems, including customer databases, email, and Microsoft Office applications.
  
  
• Familiarity with CRM tools and sales software (e.g., Salesforce, HubSpot, or similar).
  
  
• A proven ability to thrive in a target-driven environment.
  
  
• High levels of organisation and attention to detail.
  
  
• Resilience and the ability to handle rejection in a professional manner.
  
  By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment