Customer Service & Sales Operator

Job Title: Customer Service & Sales Operator
Location: North East England
Salary: £26,000 – £30,000 (DOE)

The Company:

A long-established, market-leading manufacturer in the North East is seeking a Customer Service & Sales Operator to join its thriving commercial and business development team. With over 100 years of engineering excellence, the company serves a wide range of industries, including construction, aerospace, security, and automotive. They pride themselves on their innovation, close customer relationships, and forward-thinking approach. This is an exciting time to join a business that is investing heavily in its people and future growth.

Benefits:

• Competitive holiday package (26 days + 8 bank holidays)
  
  
• Company pension contributions
  
  
• Early finish on Fridays
  
  
• Opportunities for career progression
  
  Job Description:
  
  As a Customer Service & Sales Operator, you will play a vital role in supporting and retaining clients while helping grow key accounts. You will be the voice of the customer, ensuring they receive world-class service, and will drive commercial activities forward alongside the wider business development team.
  
  Key Responsibilities Include:
  
  
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Managing and processing sales orders via phone and online systems

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Building and maintaining relationships with existing accounts

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Converting inbound enquiries into sales opportunities

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Generating leads through marketing and sales campaigns

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Coordinating sample requests and tracking delivery

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Assisting the wider sales team with administrative duties

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Handling web orders and managing live chat interactions

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Supporting export and bespoke order management

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Contributing to service improvements and internal efficiency

Skills & Experience:

We’re looking for a proactive and detail-focused Customer Service and Sales Operator with the following attributes:

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Confident communicator with excellent written and verbal skills

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Able to juggle multiple priorities and meet deadlines

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Tenacious and persuasive, with a professional demeanour

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Meticulous attention to detail

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Desire to continually learn and develop professionally

Desirable:

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Experience in a similar sales or customer service role

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Exposure to manufacturing or industrial sectors

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Understanding of basic costing principles

Why Should You Apply?

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Join a company with a century-long reputation for innovation and quality

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Play a key role in customer experience and business growth

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Excellent support and mentorship from experienced professionals

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Real opportunities for career development

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Be part of a team where your ideas and contributions matter

If you're a motivated and customer-focused professional looking to take the next step in your career, this Customer Service & Sales Operator role is an excellent opportunity to make a real impact in a dynamic and supportive environment. Apply now and become the next Customer Development Executive driving success and satisfaction for a UK manufacturing leader