IT Support Engineer

Role: IT Support
Location: Mansfield
Salary: £28,000 - £30,000

Benefits;

• A collaborative and supportive work environment.
  
• On site parking
  
• Opportunities for career development and training.
  
• Competitive salary and benefits package.
  
• Exposure to diverse and exciting IT challenges within a dynamic organisation.
  
  Company:
  
  Our client is a market leader in the design, manufacture, supply, and maintenance of premium doors and doorsets. Our expertise spans the full lifecycle of doorsets, ensuring they are not only of the highest quality but also maintained to exacting standards.
  
  Role Overview:
  
  To monitor and maintain the computer systems and networks within the organisation in a technical support role.
  To work on tickets issued from the IDSL Hub ticketing system, and to resolve them quickly and efficiently, elevating where necessary.
  Install and configure computer systems, diagnosing hardware/software faults and solving technical problems, either remotely or face to face.
  To help ensure the company is compliant to the current IT policy and fully protected against any cyber-attacks, and that backups are done securely and correctly.
  The Company reserves the right to vary your duties and responsibilities at any time to suit the company's needs.
  
  Responsibilities:
  
  
• Work on Helpdesk tickets, helping the support team prioritise and resolve tickets within an acceptable timeframe.
  
• Setup and configure new computer hardware.
  
• Setup and maintain user accounts and permissions through AD.
  
• Setup and maintain user email accounts through Office 365.
  
• Aid the team with any new infrastructure installations, such as Servers/Switches and routers etc.
  
• Ensure that all users are adhering to company policies.
  
• Work with team on none support daily duties such as patching of servers and unmanned devices, and any training
  
  Requirements:
  
  
• Previous experience in a helpdesk environment is necessary.
  
• Planning, organising and good communication skills.
  
• Access to own vehicle.
  
• Willingness to learn.
  
• Understanding of SQL would be very beneficial.
  
• Adaptable to changing circumstances and demands.
  
• Good knowledge of Microsoft Office 365, especially Excel as this is heavily used.
  
• Knowledge of Windows operating system.
  
• Good problem-solving skills.
  
• Knowledge of infrastructure setups would be advantageous.
  
  INDIT
  
  Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
  
  By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
  
  Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
  
  Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position